Comcast Business Retention, Rep 2 (Open)

Comcast

427d • $38,334 - $38,334

About The Position

The Comcast Business Retention Representative 2 is responsible for retaining existing customers by addressing their concerns and renegotiating service agreements. This role involves empathizing with clients, resolving issues, and supporting customer satisfaction initiatives. The representative will work with customers identified as likely to disconnect services, aiming to minimize churn and enhance customer relationships through proactive engagement and strategic offerings.

Requirements

• High School Diploma / GED
• 2-5 years of relative work experience
• Strong communication and problem-solving skills
• Ability to work a sales funnel from lead to close
• Wireless experience preferred

Nice To Haves

• Experience in customer service or sales
• Familiarity with Comcast products and services

Responsibilities

• Use active listening and empathy to resolve customer issues.
• Communicate urgency with various departments to rectify customer issues.
• Minimize churn by offering product bundles and pricing that meet customer needs.
• Encourage retention by contacting clients at high churn points to ensure satisfaction and extend contracts.
• Meet or exceed budgeted retention goals for all product lines.
• Demonstrate strong problem-solving and communication skills.
• Maintain regular, consistent, and punctual attendance, including nights and weekends as necessary.

Benefits

• Competitive base pay and commission structure
• Best-in-class benefits including health, dental, and vision insurance
• Opportunities for professional development and career growth
• Flexible scheduling options

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Broadcasting and Content Providers
• Education Level: High school or GED
• Number of Employees: 11-50 employees