Independently performs complex on-site diagnostics, service repairs and maintenance work on customer agricultural and turf equipment. May require some direction or guidance from the Service Manager, Service Location Manager, or Shop Foreman.
Performs complex on-site diagnostics and repairs on agricultural and turf equipment and established Ag Management Solutions (AMS) products
Participates in required Service EDUCATE Training programs
Supports customer clinics
Reviews and explains any maintenance, repair, or other service concerns directly with the customer and documents on work order
May promote and sell dealer service programs directly to customers
May establish and implement effective stocking processes with the Parts Department to maintain the proper seasonal parts inventory in the vehicle
Maintains current knowledge of John Deere and competitive products
Maintains condition of mobile service vehicle, trailer, inventory, tools and equipment
Follows all safety rules and regulations in performing work assignments
Completes all reports and forms required in conjunction with work assignments
Accounts for all time and material used in performing assigned duties
Experience with truck and agricultural equipment tires is preferred
Strong mechanical knowledge with attention to detail
Proficiency in using tools and equipment for tire installation and repair
Ability to diagnose tire-related issues and recommend appropriate solutions
Self-motivated
Ability to work independently and in a team environment
Experience connecting with customers, maintaining a professional image and establishing rapport
Demonstrated basic understanding of the selling processes
Demonstrated ability to manage multiple projects simultaneously with a degree of independence
Ability to lift, carry, and move heavy objects up to 100 pounds
Must be able to drive forklift for unloading and loading tires
Valid driver's license and clean driving record for service calls
A family-oriented and supportive work environment.
Opportunities for professional growth and advancement.
Competitive compensation and benefits package.
The chance to make a meaningful impact on the company’s financial health and long-term success.