Colorado Resort Guide, Unlicensed

Marriott Vacations Worldwide•Avon, CO

28d•Onsite

About The Position

As a Colorado Resort Guide, Unlicensed, you will be responsible for making meaningful moments for Owners, members, and guests. You will contribute to the success of the organization and site by catering to the individual needs and preferences of each potential guest. You will add to the success of the team by maintaining high standards and providing the best service. You will need to have a flexible schedule, communicate clearly with coworkers and guests, and follow the company's rules in all situations. Specific job duties may differ by property, size of team, or facility. Join our expanding team and become a valuable member where meaningful moments are made together. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Where meaningful moments are made together. Our associates want more than fulfilling work. Like our Owners, Members and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves. Great vacations are the embodiment of a life, fulfilled. Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality – and exceptional longevity – of our relationships with our associates and customers. Join us on our journey. FOR A LIFE FULFILLED. Creating vacations that move you. 20,000+ Associates worldwide Vacation Ownership 7 Iconic Brands Approximately 120 Vacation Ownership Resorts 700,000+ Owner families 90%+ Guest satisfaction score Exchange & Third-Party Management More than 3,200 affiliated resorts in over 90 countries and territories Approximately 1.6 million exchange network members

Requirements

High School Diploma or G.E.D. equivalent is preferred but not required
Proficiency in English
Position requires regular, on‑site, in‑person presence and interaction with guests and coworkers. Physical presence onsite is an essential function of this role.
Dependability
Presentation
Positive Demeanor
Adaptability/ Flexibility
Stress Tolerance
Integrity
Customer Service Orientation
Diversity Relations
Teamwork and Collaboration
Influence
Listening
Applied Reading
Learning
Perform physical tasks such as moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.
Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period or for an entire work shift.
Maintain availability to work a fluctuating schedule, based on business needs, which may include days, nights, weekends, and holidays.
Position may require background and drug screening, in accordance with state and local requirements.

Nice To Haves

Customer service, hospitality, marketing, sales and/or other customer-facing experience preferred
Proficiency in computer skills, specifically in Microsoft programs including Outlook, Excel and Teams preferred

Responsibilities

Welcome and accompany guests during property tours while providing high‑quality guest service.
Provide pre-printed factual, objective, written and approved information prepared by the Broker about the resort and its amenities.
Support the brand image by modeling professional behavior, appearance, and communication.
Establish rapport with guests during the tour to enhance the guest experience.
Direct any ownership, pricing, product, or contractual questions to a licensed sales executive and/or team leader.
Provide the highest possible guest service to support company guest and customer satisfaction survey targets.
Provide prospective owners and Owners a Sales Gallery, Property, and Model tour.
Explain the features, advantages, and benefits of the product.
Direct guest questions regarding product information and ownership to a licensed Team Leader and/or Sales Executive.
Establish trust with all guests during your time with them to build on-going rapport.
Discover the vacation and travel needs of prospective owners through a series of strategically layered questions/discussions and utilize the information to help a sales executive and/or team leader customize guest presentations.
Prepare for daily appointments (e.g., review tour sheet, owner history, presentation details, etc.).
Maintain accurate and timely communication with licensed Team Leaders and/or Sales Executives regarding guest questions outside the permitted scope.
Provide digital information identifying TMVCs resorts and their locations.
Assure complete and accurate representations to guests.
Direct purchase contracts and financing questions to a licensed Sales Executive or Team Leader.
Have licensed Team Leader review loan applications and financial documents with all customers.
Respond to guest inquiries that do not involve ownership, product, pricing, contractual terms, financing, rental opportunities, maintenance fees, product usage or other restricted topics.
Respond to and monitor the resolution of customer and Owner inquiries in a timely manner with accurate information, unless those inquiries are product, purchase or contract documents related, in which event direct those questions to a licensed associate.
Refer all prohibited questions immediately to a licensed associate.
Leverage resources for providing service to Owners (e.g., Vacation Ownership Advisors) in an effective manner.
Manage time effectively to punctually attend daily team meetings, training sessions, and guest appointments.
Demonstrate total understanding of the culture and processes of the organization.
Improve presentation approach through self-critique, practice, and from the feedback provided by others.
Participate in formal training sessions offered by management team.
Maintain an awareness of current events (e.g., news, sports, pop-culture) and information on site locations to enable and promote customer relationship building.
Perform other job duties consistent with the scope of this position, as assigned.