09164 COLOR & CURL CONCIERGE

Sally Beauty Holdings • Boynton Beach, FL

1d • Hybrid

About The Position

The Color & Curl Concierge / Colour & Curl Specialist serves as a steward to the industry, showcasing dominance in all aspects of color and talent development, technical skills, social media, business, and selling. Beyond daily sales associate duties, this role focuses on maximizing sales by increasing customer retention and loyalty, building lasting relationships, and driving brand awareness and hair color market share. Responsibilities include using market analysis to sell approved beauty products, introducing new products and concepts, providing customer service, and conducting product education both in-store and virtually. The Concierge also offers color & curl/texture consulting services to professional beauty salons, barbers, spas, schools, and licensed cosmetologists. This vital role is centered on driving the color & curl business and requires extensive education through online guided learning and certification courses.

Requirements

• One year retail or other sales -focused experience
• Reliable transportation to effectively service designated store and market
• Ability to travel to shows and/or sales meetings a minimum of 3 times a year
• Strong business acumen and ability to read, interpret, and action on pertinent sales reporting
• Strong knowledge of POS applications
• Comprehensive knowledge of computers, ipads, mobile devices and social media platforms
• Is committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs
• May be required to work in other stores and in field at times
• Strong time management and organization skills and the ability to manage multiple projects at once
• Ability to present a professional image and interact positively with the public
• Strong written and verbal communication skills, at all levels within and outside the organization
• Must pass Color Certification Test within 60 days of hire to remain in position

Nice To Haves

• Licensed cosmetologist highly preferred in US and Canada
• Working knowledge of retail sales, inventory control systems and visual merchandising is strongly preferred

Responsibilities

• Creating increased customer retention and loyalty
• Building lasting relationships and driving behaviors that grow brand awareness and hair color market share
• Using market analysis to sell approved beauty products, introduce new products and concepts, provide customer service, conduct product education both in store and virtually
• Providing color & curl/texture consulting services to professional beauty salons, barbers, spas, schools and licensed cosmetologists
• Determine customer color and care related needs and offer professional advice and recommendations to ensure the customer has the knowledge and products needed to meet their client needs
• Communicate upward and cross functionally regarding calls, visits, orders, status of sales progress, follow-up plans and any assistance needed with customers, associates, and vendors
• Responsible for ensuring customer concerns and questions are resolved in a timely, appropriate, and effective manner
• Maintain a high standard of color and curl merchandising, placement, store signage, and proper display techniques to ensure the brand guidelines of an inviting atmosphere for customers
• Stay informed regarding emerging trends, remain agile in response to market changes, and build Industry knowledge to share with business partners, while adapting your own personal sales techniques in response to the competitive market
• Ensures all store opening and closing procedures are performed correctly with occasional responsibility to make bank deposits and complete cash handling or other monetary transactions
• Demonstrate our CosmoProf/BSG Culture Values and adhere to our company code of ethics and behavior

Benefits

• Generous product discount and free sample products
• Great education regarding our products through guided learning and certification courses
• Ample opportunity for growth
• Medical
• Dental
• Vision
• 401k
• Vacation time
• Sick time
• Holiday time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees