Colocation Engineer

Ziply Fiber•Everett, WA

1d•$89,000 - $145,000•Onsite

About The Position

Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge. As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals. The Colocation Engineer reports to the Colocation Operations Manager and supports the daily operations and maintenance of customer datacenter and POP spaces. This role is responsible for supporting electrical and mechanical maintenance activities, customer move‑in and move‑out coordination, cabinet access control, and operational documentation. Strong communication and organizational skills are required to effectively partner with customers, internal teams, and vendors. The ideal candidate is technically strong, works independently, and collaborates well in teams. Some travel within the Pacific Northwest is required for site visits, maintenance activities, and meetings.

Requirements

High school diploma or GED.
Associate’s or Bachelor’s degree in a related technical or engineering field, or equivalent in‑person, hands‑on experience within the datacenter or communications industry.
Minimum of three (3) years of experience in datacenter or colocation operations, including facilities support, customer deployments, and infrastructure documentation.
Ability to lift and move equipment weighing up to 50 pounds.
Ability to work in environments of varying temperature and noise level.
Strong customer service, task management, organizational, and communications skills
This position is required to be in-person as needed for daily operations within greater Pacific Northwest. Quarterly meetings are held in Beaverton OR, Everett WA, and Coeur d’Alene ID. It is strongly encouraged to be within one hour’s travel of one location.
Working outside of normal business hours will be required to support planned maintenance and emergencies as they arise.
Must have and maintain a valid driver’s license, auto insurance, and satisfactory driving record.
Must complete a pre-employment drug screening.
Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.

Nice To Haves

Strong understanding of DC Plant and UPS systems, exposure and experience with standby generators and transfer switches.
Strong understanding of datacenter and property management operations.
Working knowledge of industry security requirements and standards, including Tier Classifications, PCI, and SOC certifications.
Working knowledge of network devices such as field gateways, switches, and TCP/IP.
Strong exposure to fiber optic installs and troubleshooting.
Proficiently read and edit single-line and one-line electrical drawings.
Demonstrated ability to troubleshoot effectively in fast-paced or emergency situations.
Strong experience with Microsoft Office 365, Netbox, and drafting software.

Responsibilities

Assist customers with logistics of move-in/out and large equipment installs.
Support the sales team with facility tours and solutions engineering.
Provide customer handoff CFAs and completion documentation to support move-ins and new service turnups.
Track and document maintenance activities supporting colocation infrastructure.
Perform audits of datacenter and MMR spaces, including regulated ICA colocation in ILEC premises.
Support capacity planning and electrical load management on distribution systems.
Coordinate cabinet access control and customer contacts/tenancy with the Security Team.
Draft and execute MOPs for Change Management.
Coordinate vendor services for customer deployments and installs.
Assist with vendor quotes, POs, and invoicing.
Maintain database records, as-builts, panel schedules, and inventory sheets.
Support general Facilities and Critical Infrastructure documentation.
Performs other duties as required to support the business and evolving organization.