Collision Parts Specialist - Tonkin Parts Center
About The Position
Have you worked in a New Car Dealership for the last several years or worked in the collision industry as a parts specialist? Tonkin Parts Center is offering a rare opportunity for an experienced parts professional join our team—no nights, no weekends, no walk-up customers, or technicians, just selling directly to professionals in the collision industry electronically or over the phone! About the Role: At Tonkin Parts Center, we specialize in providing OEM parts to collision repair shops across the Pacific Northwest. Our 150,000 sq ft warehouse stocks over $19 million in inventory from top manufacturers like Toyota, GM, Ford, Honda, Nissan, Subaru, and more. We’re seeking a motivated, customer-focused professional to manage inbound sales calls and electronic orders. You will process parts orders and build long-term relationships with our shop customers. You will be part of a team that values accuracy, urgency, and exceptional customer service. Why Join Us? Competitive pay with room for growth Work in a professional office setting Work with a knowledgeable and supportive team. Modern facility with a huge inventory and strong supplier relationships Be part of a respected, long-established organization in the Pacific Northwest Have the opportunity to gain experience with new manufacturers.
Requirements
- Prior Experience: Experience in a new car dealership parts department, or collision center parts department.
- Customer Service Skills: Strong verbal and written communication abilities to assist customers effectively.
- Organizational Skills: Ability to manage multiple tasks and maintain an organized workspace.
- Technical Proficiency: Familiarity with Microsoft Outlook, and any of the following ordering platforms; CCC, OPS Trax, OEC- Collision Link, and Parts Trader
- Attention to Detail: Accuracy in processing orders.
- Team Collaboration: Ability to work effectively as part of a team.
- Mentally Challenging: This job will challenge your skills and give you an opportunity to grow professionally!
- High School Diploma or Equivalent: Minimum educational requirement; further certifications are advantageous.
- Adaptability and Willingness to Learn
- Corporate Hiring Requirements: Must be 18 years or older & have a clean driving record with a valid driver’s license, able to pass a criminal background check.
Responsibilities
- Assist Wholesale Customers: Provide friendly, professional, and efficient service to wholesale clients, helping them obtain the required parts or accessories to repair the vehicles in their shops.
- Locate or order parts as needed, ensuring timely fulfillment of customer orders.
- Prepare and process invoices for parts to be delivered to customer base of over 4000 customers
- Collaborate with our experienced operations team to ensure timely delivery of orders.
- Use your skills to provide valuable ETA’s to our customers
- Special Orders: Process special order parts requests and follow up on back-ordered items.
- Develop and maintain strong relationships with existing wholesale customers to foster loyalty and repeat business.
- Develop a deep understanding of automotive parts and their applications, staying updated with the latest industry trends and product developments.
- Provide technical assistance and guidance to customers in selecting the right parts, identifying upselling opportunities to increase revenue.
Benefits
- Health Insurance starting at under $100 per month.
- Dental, Vision, Pet, and Company-Paid Life Insurance.
- Employee Assistance Plan.
- 401(k) with Company Match.
- Paid Time Off that accrues from Day 1.
- An excellent menu of voluntary benefits.
- Employee pricing for you and your family on vehicles, parts, and service.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
