Collision General Manager

Boyd Group Services•Lubbock, TX

2d•$85,000 - $100,000•Onsite

About The Position

At the Boyd Group, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward. Ready to grow with a team that’s built for your success? Apply today. Our Commitment: The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply. Gerber Collision & Glass - Slide Rd, Lubbock, TX In-Person/onsite Position daily, Monday through Friday The General Manager’s primary responsibility and accountability includes providing an exceptional and successful customer experience while leading and maintaining the day-to-day operation of the Store in compliance with established policies and procedures. The General Manager plans and implements the daily operations of the Collision Center to ensure that overall KPI’s and insurance metrics are met. They are responsible to coach and empower each team member’s performance and success in their individual roles. The General Manager will promote and maintain the highest quality standards of professionalism in serving all customers, and the General Manager plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members. General Managers are committed to leading by example at all times. Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job. Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company. At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually. At The Boyd Group, we put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

Requirements

1-2 years in leadership position, preferably collision
2 - 3 years minimum prior CCC1 experience and auto collision estimating required
4-5 years prior customer service excellence required
Post-Secondary Education or equivalent.
Proven leadership experience in a collision repair environment or similar role.
Attention to detail and a high degree of accuracy.
Ability to consistently demonstrate a successful client experience
Communicate clearly both verbally and in writing.
Ability to motivate others utilizing effective coaching tools and management skills.

Responsibilities

Ensure consistent execution of WOW (Wow Operating Way) plan.
Prepare and manage the annual and monthly operating budget of the collision center.
Forecast, target and track monthly sales, profit and expense objectives.
Deliver formal annual performance reviews and informal monthly performance reviews.
Monitor and maintain all A/P and A/R relating to the Collision Center.
Maintain a clean and organized repair facility at all times.
Monitor all maintenance required for all shop equipment, including the paint booth
Provide training for all staff as necessary
Ensure all staff wear proper safety gear and adhere to dress code.
Open and close the facility daily as per established procedures.
Conduct or coordinate daily production meetings/walks to confirm through-put and delivery dates
Manage all estimates to ensure labor mix is within established standards.
Manage store capacity.
Lead and manage all repair facility personnel.
Facilitate monthly Health & Safety and staff meetings .
Attend monthly managers meetings.
Attend training, information sessions and workshops recommended by Senior Leadership Team.
Store CSI performance review and follow up within 24 hours.

Benefits

Annual Paid Time Off (PTO) plans
2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
6 paid holidays annually
Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
401(k) Retirement Plan with company match
Employer Paid Short-Term Disability & Life Insurance
Additional Voluntary Life Insurance
Continuing Education Opportunities
Free Prescription or Non-Prescription Safety Glasses annually
Annual Voluntary Uniform Stipend
Voluntary Daily Pay option available