Collision General Manager

Caliber Collision • Portsmouth, VA

374d • $66,000 - $127,200

About The Position

The Collision General Manager is responsible for overseeing the overall operations of the center, focusing on risk management, teammate development, client metrics, production, and administration. This role aims to maintain company goals and standards for performance, growth, and world-class customer service, while fostering a purpose-driven and team-oriented culture.

Requirements

• High School diploma or GED; Post-secondary education in collision repair preferred.
• Experience in the auto repair industry or managing a team.
• At least 18 years of age.
• Valid Driver's License and eligibility for coverage under Caliber's insurance policy.
• Advanced understanding and knowledge of the repair process/procedures.
• Strong analytical and coordination capabilities; capable of effectively prioritizing and multi-tasking.
• Highly-effective leadership skills including excellent communication skills and the ability to delegate and empower employees.
• Personable, friendly demeanor with a World Class customer service approach to internal and external customers.
• Maintains a well-groomed, professional appearance.

Responsibilities

• Forecast goals and objectives for the Center and strive to meet them.
• Recruit, recognize and retain talented teammates.
• Monitor the performance of all Center staff and provide leadership and coaching.
• Ensure that all employees have the required training for their position.
• Demonstrate a great ability to lead, develop, and inspire others to achieve success.
• Supervise the sales, overall production and administration of the center.
• Ensure that every associate follows all Caliber standards, policies and procedures.
• Responsible for overall team engagement, including effectively leading team engagement meetings and communicating center scoreboard.
• Periodically review estimates to ensure accuracy and compliance with Company and Client guidelines.
• Monitor current financial performance metrics and review previous months financial metrics to identify opportunities and trends.
• Ensure DRP accounts are managed properly and update any changes or reviews communicated to Regional staff.
• Monitor the performance of each teammate and provide coaching through timely and specific feedback.
• Ensure the center is qualified to meet the requirements of our OE/ Insurer and I-CAR partners.
• Be responsible for the center's regulatory compliance, including hazmat regulations and documentation.
• Demonstrate behaviors consistent with the Company’s Vision, Mission and Values in all interactions with associates, customers, clients and vendors.
• Establish and maintain good working relationships with other departments, insurance adjusters and customers to encourage repeat and referral business.
• Comply with all Caliber safety rules, guidelines, standards and create a culture of safety through good housekeeping and PPE usage.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Repair and Maintenance
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees