Collision Estimator

Key Collision Group•Concord, NH

About The Position

At Key Collision, we know that great work starts with great people. That’s why we prioritize creating a supportive, team-oriented workplace and backing it up with a strong benefits package and real opportunities for advancement. Many of our managers began in entry-level roles and grew their careers within the company. If you’re an experienced estimator looking for a company that values your expertise, supports your growth, and invests in your future, we’d love to hear from you.

Requirements

2+ years of estimating experience in a collision repair shop or insurance environment
High school diploma or equivalent
Excellent customer service and communication skills
Basic computer proficiency
Positive, team-focused attitude
Ability to learn new repair procedures, technology, and vehicle specifications
Strong math, reading, and problem-solving skills
Valid driver’s license with a clean driving record

Nice To Haves

Experience with CCC ONE and Mitchell is helpful but not required.

Responsibilities

Develop complete and accurate repair plans for each vehicle
Prepare estimates in accordance with insurance partner and company guidelines
Work closely with vendors and insurance partners to ensure efficient repairs and approvals
Communicate supplements to customers and insurance companies the same business day they are written
Maintain a 90%+ estimate conversion rate (most work is DRP-driven)
Provide regular updates to customers on the progress of their repairs
Collaborate with technicians and teammates to keep repairs moving efficiently
Identify opportunities to improve shop processes and the overall customer experience
Cross-train in other areas of the shop to support professional growth and advancement