Collision CSR

Boyd Group Services • Houston, TX

72d • $17 - $24

About The Position

Gerber Collision & Glass is one of the largest collision repair companies in North America, with over 800 locations and a team of 10,000+ members. The CSR is responsible for providing an exceptional customer experience, managing relationships with customers and insurance companies, and providing administrative support for the Repair Facility Team.

Requirements

• High School Diploma or GED.
• Minimum 1 year experience in a similar role such as administration assistant.
• 2-3 years minimum prior CCC1 experience preferred.
• 3-4 years prior experience in customer service excellence required.
• 1-2 years prior experience in general ledger: accounts receivables/payables.

Nice To Haves

• 1 year in an auto body or similar work environment including previous customer service experience.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting.
• Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation.
• Prepare RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag.
• Record all communication with customers or insurance partners during the repair process using CCC One notes.
• Confirm car rental information and update CCC One with rental car usage information.
• Manage ARMS (automated rental management system) throughout the day.

Benefits

• Annual Paid Time Off (PTO) plans
• 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
• 6 paid holidays annually
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
• 401(k) Retirement Plan with company match
• Employer Paid Short-Term Disability & Life Insurance
• Additional Voluntary Life Insurance
• Continuing Education Opportunities
• Free Prescription or Non-Prescription Safety Glasses annually
• Annual Voluntary Uniform Stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Repair and Maintenance
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees