Collision Center Receptionist

Stocker Chevrolet•State College, PA

9d•$18 - $22•Onsite

About The Position

Stocker Auto is a trusted, locally owned, third-generation family dealership with over 65 years of experience serving our community. We are committed to providing an exceptional customer experience through integrity, professionalism, and quality service. Our team supports customers through every step of ownership by offering new and pre-owned vehicles, financing, service, parts, and collision repair, all within a positive, team-oriented environment that emphasizes long-term career growth and development. Position Summary The Collision Center Receptionist plays a key role in supporting daily office operations by handling a variety of administrative and customer service tasks. This position reports directly to the Collision Center Manager and Assistant Manager.

Requirements

Strong verbal and written communication skills
Excellent organizational skills with attention to detail
Effective time management and ability to multitask
Strong customer service skills, including patience and active listening
Ability to interact professionally and positively, including with upset customers
Strong interpersonal skills with a friendly and approachable demeanor

Responsibilities

Answer and manage incoming phone calls, direct inquiries, and transfer calls to appropriate staff
Schedule appointments for customers and team members as needed
Sort and distribute incoming mail
Greet and direct visitors to the appropriate department or individual
Respond to customer inquiries in a professional and timely manner
Assist with billing processes and answer customer questions regarding charges
Maintain organized and accurate files, including customer records and billing documentation
Perform other administrative duties as assigned