Collision Center General Manager

Key Collision Group•Nashua, NH

18h

About The Position

At Key Collision, our people come first—always. Our continued success is driven by a culture-focused, highly trained team of professionals who take pride in delivering exceptional repair quality and outstanding customer experiences. We believe strong leadership is the foundation of a successful collision center, and we are looking for an experienced manager who shares that philosophy. At Key Collision, growth is not just encouraged—it is expected. We actively promote from within, and many of our current leaders began their careers in entry-level roles. If you are looking for a long-term opportunity with a company that invests in its people, this is the place to make an impact and grow your career. The Collision Center Manager is responsible for the overall leadership, performance, and day-to-day operations of the body shop. This role requires proven collision center management experience and a strong ability to lead teams, drive production, and deliver operational and financial results while maintaining exceptional customer satisfaction.

Requirements

3–5 years of proven Collision Center or Body Shop Management experience (required)
Working knowledge of CCC estimating and management systems
Strong understanding of estimating processes, body repair operations, and paint procedures
Knowledge of modern vehicle technologies and mechanical operations
Proficient computer skills with the ability to analyze and manage performance data
Process-driven, detail-oriented, with excellent time-management skills
Strong verbal and written communication abilities
Exceptional customer service skills with a professional, confident demeanor
Ability to build and maintain effective working relationships with customers, vendors, and employees
Valid driver’s license

Responsibilities

Oversee and coordinate all aspects of body shop operations and production workflow
Provide strong leadership and direction to all team members at the location
Manage staffing, scheduling, workload distribution, and performance management
Recruit, train, develop, and retain top-performing collision repair professionals
Drive business performance to meet or exceed operational and financial objectives
Develop, monitor, and report on key performance metrics including revenue, profitability, cycle time, and efficiency
Build, maintain, and grow strong customer relationships and repeat business
Handle customer concerns promptly, professionally, and with a solutions-focused approach
Communicate company policies, procedures, and departmental goals clearly and consistently
Ensure compliance with all safety standards and operational procedures
Represent Key Collision with a high level of professionalism to employees, customers, and partners
Perform other duties as assigned