Collision Center General Manager

Crash Champions • Redmond, WA

379d

About The Position

The Collision Center General Manager at Crash Champions is responsible for overseeing the operations of a collision repair center, ensuring high levels of production quality and efficiency. This role involves managing both the front and back of the shop, meeting revenue goals, and supporting team members in their tasks. The General Manager will also be involved in staffing, coaching, and development of the team, while maintaining compliance with industry standards and company policies.

Requirements

• Knowledge of the Collision Industry including high-level knowledge of insurance procedures and requirements for various carriers.
• Aptitude in decision-making and problem-solving.
• Ability to lead and work collaboratively with others to meet shared objectives.
• Demonstrated ability to meet deadlines and achieve successful results.
• Proficient knowledge and use of estimating software, specifically CCC ONE Total Repair Software.
• Proficient with computers and other technology.
• Valid driver's license required.

Responsibilities

• Meet or exceed location revenue goals and other KPIs.
• Manage the front and back of shop from vehicle intake through delivery to ensure high throughput, production quality, and efficiency.
• Assign repair jobs to Body Technicians and prioritize vehicles for teardown or paint.
• Support teammates during peak times by receiving customers, checking-in vehicles, and writing estimates as needed.
• Ensure all repairs are in line with Crash Champions and I-Car quality standards, and that repairs are billed accurately.
• Complete shop payroll and staffing in a timely manner, ensuring adherence to punch-in/out guidelines.
• Communicate with team members to ensure production is moving as needed to meet delivery requirements.
• Write complete estimates after full disassembly and damage discovery, updating as necessary.
• Understand teammate position requirements, interview, and hire the best candidates, providing coaching and support for growth.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life Insurance
• Disability Insurance
• 401k Retirement Plan with match
• Referral Bonus (“Crash From Crash”)
• 5 Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Repair and Maintenance
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees