Collision BDC Agent

Asbury Automotive Group-posted 10 months ago
Full-time • Entry Level
Duluth, GA
Motor Vehicle and Parts Dealers
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Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report. Do you have a passion for developing relationships, providing exceptional guest experiences, and innovating in the automotive industry? As a BDC Collision Agent, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We seek an energetic, customer-focused BDC Collision Agent who will help us redefine Collision guest experience. Does this sound like you? Apply now!

  • Manage large amounts of outbound calls and emails in a timely manner.
  • Identify customer needs and provide information on collision appointment availability.
  • Partner with Collision Managers, Estimators, and insurance partners.
  • Research issues and provide solutions or alternatives.
  • Schedule collision estimates and repairs appointments.
  • Write photo estimates for guests and follow up.
  • Greet customers and provide information on the repair process and collision scheduling.
  • Contact and communicate with customers to identify automotive needs.
  • Follow all dealership processes and procedures.
  • Document all contacts within the customer management system.
  • Complete internet lead management of collision estimates and appointments.
  • Answer all calls in a prompt, professional, and courteous manner.
  • Use scripts to collect all pertinent customer information and document in the system accordingly.
  • Adhere to Asbury phone scripts.
  • Excellent customer service skills and motivation to be successful.
  • Advanced computer & phone skills.
  • Minimum typing 35-40 words per minute.
  • Experience using customer tracking systems to track calls and appointments preferred.
  • Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred.
  • Appointment setting experience a plus.
  • Able to multi-task in a fast-paced environment.
  • Various language proficiency is always a plus.
  • Must be at least eighteen years of age.
  • Must be able to pass pre-employment screens (background and drug test).
  • Weekly pay.
  • Paid holidays & paid time off.
  • Deferred Holiday Pay Match.
  • Paid training.
  • Stock Awards (select management and front-line team members eligible).
  • Insurance: medical, vision, dental, accident, critical illness, and hospital indemnity plans.
  • Up to 12 weeks of paid pregnancy leave (disability leave).
  • Paid Parental Leave.
  • Health savings.
  • Flex spending accounts (tax-free).
  • Short-term and Long-term disability plans.
  • Life Insurance (Whole Life and Term).
  • 401k with company match.
  • Digital career path tool to assist with career development.
  • Continuous training through Asbury's Internal Learning Management System.
  • Professional growth and development opportunities.
  • Student loan relief resources.
  • Employee assistance program.
  • Employee discounts on parts and service repairs.
  • Scholarship awards.
  • Opportunities to join our community service initiatives, which include paid volunteer hours.
  • Aggressive Employee referral program with bonus opportunity.
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