College Registrar/Dean of Records

San Jacinto•Houston, TX

6d•Hybrid

About The Position

College Registrar/Dean of Records - South Campus PRIMARY FUNCTION: Responsible for the supervision and management of all administrative and operational functions of the Office of the Registrar, Student Records Management, Testing Services, and the Banner Student Team. Serves as the college’s Chief Reporting Officer for the state of Texas and the Higher Education Coordinating Board.

Requirements

Ability to demonstrate the College values.
In-depth knowledge of the institutional policies and procedures regarding admissions, transcript evaluation, the Texas Success Initiative, and state and federal reporting.
In-depth knowledge of FERPA laws.
Ability to work collaboratively in a multi-campus environment and provide leadership to achieve institutional and departmental goals and objectives.
Ability to organize and implement change, and to generate and identify opportunities to improve present programs and/or operations.
Strong written and verbal communication skills with the ability to establish personal and professional credibility with both internal and external constituents.
Broad knowledge of higher education issues, policies, principles, and organizational models.
Skills to maintain a fair and decisive leadership style with the ability to make independent judgments.
Demonstrated ability to achieve objectives, particularly when subject to time/cost constraints and to analyze and evaluate outcomes and effectiveness of projects/programs.
Ability to analyze and evaluate outcomes and effectiveness of projects/programs.
Knowledge of policy formulation and methods of analysis to establish practical policies and provide effective guidance in decision-making.
Ability to keep current on changes in technology and provide recommendations regarding the direction of the campus’s strategic plan.
Ability to safeguard sensitive or confidential information from intentional or unintentional disclosure.
Ability to schedule, assign, delegate, monitor, and evaluate the work of assigned staff including providing feedback, support, and encouragement.
Skills to exhibit fair and decisive leadership with the ability to make independent judgments.
Skills in building and maintaining effective relationships with internal and external stakeholders.
Ability to communicate complex issues to a varied audience.
Master’s Degree from a regionally accredited institution in Education Administration, Higher Education, or a related field.
Minimum of four (4) years of experience in a registrar’s office, enrollment services, or similar setting, with a minimum of three (3) years of progressive managerial experience.
Previous leadership experience within a campus operation with line management experience required.
Experience with budget, supervision, student services planning, and data management required.
Demonstrated experience managing operations within an enterprise Student Information System (SIS), including data integrity, registration workflows, degree audit, and records maintenance.
Deep understanding of higher education policies, accreditation standards, and legal requirements related to academic records and privacy.
Experience collaborating with IT on system integrations, user access controls, project planning, and data security practices.

Nice To Haves

Doctorate Degree from a regionally accredited institution
Experience with, and in-depth knowledge of, the Banner Student Software system including system configuration, testing, reporting, and troubleshooting.
Experience with and knowledge of THECB reporting requirements.
Knowledge of Texas higher education policies and regulations and the Texas Education Code (TEC) related to community colleges, funding, and reporting.
Experience with graduation processing, transfer credit evaluation, academic and curriculum processes.
Experience working in a multi-campus community college or similar complex institutional environment.

Responsibilities

Provide strategic and operational leadership for all functions of the Registrar’s office, banner student team, testing departments, and records management areas and ensuring the effective operation of the areas to deliver services to students and the college to achieve the agreed key performance measures.
Serves as the Chief Reporting Official by directing the preparation, validation, correction, certification, and timely submission of all official reports to the Texas Higher Education Coordinating Board (THECB), the National Student Clearinghouse, and other state and federal agencies. Interpret and implement changes resulting from legislative updates, Texas Education Code (TEC) requirements, and federal regulatory shifts.
Provide strategic oversight of all systems and applications that support registrar functions, including Ellucian Banner Student, Degree Works, Perceptive Content, and related third-party integrations. Lead technological enhancements, workflow redesign, testing, upgrades, and data-governance initiatives. Partner with IT to ensure system reliability, security, user-access integrity, and continuous improvement in support of institutional goals.
Direct all graduation and credentialing processes, including transcript intake and evaluation, transfer credit articulation, degree and certificate audits, posting of credentials, enrollment and degree verification, and production of official transcripts and diplomas. Ensure compliance with SACSCOC standards, institutional academic policies, and state rules.
Oversee the intake, imaging, evaluation, and data entry of admissions documents, ApplyTexas submissions, and other application materials. Ensure accuracy and timely processing of admissions and registration workflows in Banner to support enrollment goals.
Provide leadership and oversight for placement testing, TSI Assessment administration, proctored exams, and standardized testing services. Ensure compliance with state and vendor requirements, institutional procedures, and testing security protocols.
Develop, interpret, implement, and revise college policies, procedures, processes, and operational guidelines for registration, academic records, testing, and compliance. Ensure alignment with Texas regulations, federal laws, SACSCOC standards, FERPA, institutional objectives, and professional best practices.
Collaborate with the Associate Vice Chancellor and campus leaders to evaluate programs and services. Lead initiatives that enhance student access, streamline processes, strengthen data accuracy, and improve service delivery. Support planning efforts aligned with the College’s strategic plan and student success priorities.
Facilitate timely, professional communication and problem-resolution strategies. Collaborate with multiple departments to plan, implement, evaluate, and provide reports for programs and services that support institutional goals. Ensure consistent and uniform application of all functions, processes, and services within student services departments across the College.
Develop, monitor, and manage assigned departmental budgets including P-card processes to ensure effective use of funds and operational costs are in line with relevant budgetary controls. Complete payroll, leave, and travel processes.
Interview, select, train, supervise, and evaluate team members through the performance management system. Make appropriate staffing recommendations in accordance with College policies and procedures. Provide coaching and professional development.
Leads and/or participates on committees and task forces related to new issues/policies including the Academic Calendar Committee, the Admissions Review Committee, the High School Evaluation and Review Team, Banner Team Leaders, and the Institutional Curriculum Committee. Provide subject-matter expertise related to student records, Banner functionality, THECB compliance, and operational impact on enrollment and academic processes.
Create, run, and analyze reports as required to support decision-making, compliance, and continuous improvement efforts. Use data, metrics, and workflow analysis to enhance productivity and recommend technology or process improvements. Complete required monthly and annual reports, including documentation of professional growth, system enhancements, and departmental performance outcomes.
Serve as the College’s FERPA compliance leader by ensuring the accuracy, integrity, security, and privacy of all student academic records. Provide guidance, training, and interpretation of federal and state privacy regulations to faculty, staff, administrators, and external partners to maintain consistent and lawful handling of student information across all campuses and systems.
Represent SJC, as required, by participating in state and local councils, committees, boards, organizations, and state and national conferences. Serve as department liaison and on campus/college committees as requested.
Communicate with students, staff, instructional teams, and administrators to resolve issues related to students and facilitate proactive, timely, professional communication and problem-solving strategies.
Performs other duties as assigned.