College Intern - IT Communication Systems

Salt River Project • Tempe, AZ

300d • Hybrid

About The Position

Join us in building a better future for Arizona! SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona. The candidate will be part of the Digital Support and Voice (DSV) team that provides enterprise-wide voice and conferencing technologies to ensure consistent, reliable and secure services to SRP stakeholders and customers, and conference room and audio / visual (A/V) technologies to ensure consistent, modern, and inclusive meeting experiences for SRP's hybrid work environment. This position is responsible for providing exceptional customer service and support to SRP employees and fellow team members by ensuring efficient and effective service, training, and support for real-time communications, virtual meetings, conference rooms, audiovisual (A/V) technologies, and digital signage.

Requirements

• Actively enrolled in a minimum of six (6) credit hours that are college level (100) or above over the course of a regular semester
• Working towards a degree or certificate from an accredited college or university
• Experience with the Windows Operating System and Microsoft Office productivity
• A strong background in client support and demonstrated ability to work with clients of varied technical skill levels
• Oral and written communication skills, including understanding of good documentation practices
• Well organized with the ability to manage and prioritize multiple tasks simultaneously
• Proficient knowledge of Microsoft Teams
• Proficient knowledge of conferencing specific support (i.e. Crestron, Polycom, Biamp, Microsoft Teams Rooms)

Responsibilities

• Provide support for Microsoft Teams and Zoom
• Provide subject matter expertise and support for conference room and A/V technologies
• Monitor support queues and address incoming Incidents and Requests to ensure service levels are met to maintain overall positive user experiences
• Execute proactive room checks to ensure consistent service quality and proactive remediation of issues within conference rooms
• Troubleshoot issues, failures or outages that could include issues with applications, operating systems, services, hardware, network connectivity and other infrastructure
• Work within a defined set of processes and procedures for managing: Incidents, Problems, Knowledge, and Requests
• Document and transfer knowledge for improving first contact resolution and client self-service
• Assist with other unlisted duties, as needed

Benefits

• 401(k) plan with employer matching
• Paid sick time in accordance with the Arizona state minimum wage law and overtime pay for any hours actually worked over 40 in their FLSA defined week
• Access to a recreation and fitness facility
• Tuition assistance for both undergraduate and graduate programs: College interns are eligible to receive $1000 per calendar year
• 10 Employee Resource Groups for career development, community service, and networking

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Industry: Utilities
• Education Level: No Education Listed