College Advisor (Student Services Professional II)

CSU Careers•Fullerton, CA

About The Position

The College of Humanities and Social Sciences (HSS) is committed in educating students to be culturally, globally, socially, historically, and environmentally astute, civically responsible alumni able to navigate an increasingly complex and interconnected world. We seek an exceptional individual to join our team as the College Advisor (Student Services Professional II). The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to inclusivity, openness, flexibility, integrity, and kindness. Under general supervision of the Director of Humanities and Social Sciences Academic Advising, the College Advisor will provide comprehensive, relational, and holistic academic advising to undergraduate students. As a team member of Cal State Fullerton’s academic advising community, the College Advisor will support all students to be successful in navigating their academic journey, starting at matriculation through graduation. Strive to create and promote a positive university experience for each student, and support in achieving Cal State Fullerton’s commitment to student success. Cultivates a strong understanding of student development, student support, and student success to effectively communicate with students in the rapidly changing communication environment. Leveraging comprehensive, relational, and holistic academic advising strategies to students with numerous experiences, the College Advisor assists in the implementation and personal delivery of various academic advising programs and strategies. The College Advisor will advocate for the advising needs of students that contribute to their successful enrollment, engagement, and completion of their educational goals. As a member of the HSS academic advising team, and in collaboration with faculty and Chairs in HSS, the College Advisor will participate in learning activities, particularly in the areas of inclusive and equitable practices for student success. Engage in professional development and lifelong learning of knowledge and skills in academic advising, tools, technologies, and best practices. To translate and apply student success strategies, the College Advisor will establish working relationships with academic departments, colleges, university services, programs, offices, and all advising teams for the purpose of creating a seamless university advising environment. Conducting all actions with exceptional student service, the College Advisor will seek to identify core challenges, propose solutions, and effectively communicate with staff, students, and academic leaders as appropriate. Other duties as assigned.

Requirements

Bachelor’s degree or the equivalent from an accredited four-year college or university in one of the behavioral sciences, public administration, business administration or a job-related field and two years of professional experience in one of the student services program areas or a related field.
A master’s degree in a job-related field may be substituted for one year of professional experience.
Additional specialized and relevant experience may be substituted for the required education on a year-for-year basis.
General knowledge of the methods and problems of organizational management, research, and interview techniques.
Ability to interpret and apply program rules and regulations, obtain factual and interpretative information through interviews, and advise students individually and in groups on complex student-related matters.
Ability to reason logically and use initiative in planning work assignments and in implementing long-range program improvements.
Ability to plan, develop, coordinate, supervise, and organize programs and activities.
Ability to interact with a diverse student population, faculty, staff, and the public.
Ability to analyze complex situations accurately and adopt effective courses of action.
Ability to establish and maintain cooperative working relationships with a variety of individuals.
Excellent verbal and written communication skills, as well as the ability to acquire knowledge of campus procedures, activities, and of the overall organization.
A background check (including a criminal records check) must be completed satisfactorily and is required for employment.

Nice To Haves

Demonstrated experiences working with a wide array of student populations (e.g., race/ethnicity, gender, first generation status, economic, sexual orientation, religions, age, etc.).
Knowledge of accredited 4-year higher education institutions’ general education academic requirements and policies.
Competence of following all university policies, procedures, and guidelines, including but not limited to safety, civility, information security, and non-discrimination policies and procedures.
Proficiency in using common office suites (e.g., Office365).
Proficiency in using relevant student engagement platforms and tools (e.g., Navigate, video production tools, EAB Navigate, Ellucian Degree Audit, etc.).
A valid California driver’s license.

Responsibilities

Provide comprehensive, relational, and holistic academic advising to undergraduate students.
Support all students to be successful in navigating their academic journey, starting at matriculation through graduation.
Create and promote a positive university experience for each student.
Support in achieving Cal State Fullerton’s commitment to student success.
Assist in the implementation and personal delivery of various academic advising programs and strategies.
Advocate for the advising needs of students that contribute to their successful enrollment, engagement, and completion of their educational goals.
Participate in learning activities, particularly in the areas of inclusive and equitable practices for student success.
Engage in professional development and lifelong learning of knowledge and skills in academic advising, tools, technologies, and best practices.
Establish working relationships with academic departments, colleges, university services, programs, offices, and all advising teams for the purpose of creating a seamless university advising environment.
Seek to identify core challenges, propose solutions, and effectively communicate with staff, students, and academic leaders as appropriate.
Other duties as assigned.