Collector

A+ Federal Credit Union•Austin, TX

22h•$21

About The Position

Are you a master negotiator who likes helping members while minimizing delinquency? If so, our Collection Department is looking for you! A Collectors primary responsibilities are to contact members with delinquent accounts, identify causes for delinquency, offer viable options for bringing accounts current, and recommending accounts for further action. Facilitate communication and work with members who have delinquent/overdrawn accounts by collecting past due payments and/or setting up payment plans Accept inbound calls/correspondence and follow up in a timely manner Identify reasons for delinquency, help members find solutions to bring their accounts current and negotiate payment resolutions Perform basic and advanced skip-tracing with the use of internal and external skip-tracing resources Identify and counsel members with financial hardships Educate members on account terms and alternate payment programs and methods Communicate effectively, tactfully, and professionally with employees, vendors and members Alert management of potential risk exposure Remain compliant with policies, processes and legal guidelines/laws/regulations For information about our benefits, please click the following link: https://aplusfcu.org/about-us/career-opportunities/benefits

Requirements

High school diploma or G.E.D equivalent.
Minimum of six months work experience required (member service/sales/collection experience with a financial institution preferred).
Passion for providing outstanding member service; researching, problem solving and negotiation skills, dealing with conflict, and managing expectations.
Excellent verbal, written, and active listening skills.
Effective time management skills including the ability to prioritize multiple tasks and organize work responsibilities.
Ability to multitask in a fast-paced environment with a high attention to detail.
Ability to work both independently and collaboratively in a team environment.
Basic understanding of loan contracts (rate, term, etc.).
Ability to easily navigate between multiple browsers, internet, intranet, and several proprietary systems.
Fluency in MS Outlook, Excel, and Word.
Basic math/accounting/financial analysis skills.
Ability to work in a paperless environment.
Willingness to become a Certified Financial Counselor during the first year on the job.

Nice To Haves

Pleasant and professional appearance.
Enjoys working with others using a courteous, professional approach.
Flexible working hours.
Dependable.
Decision-making abilities.
Versatile in all aspects of the Credit Union.

Responsibilities

Contact members with delinquent accounts
Identify causes for delinquency
Offer viable options for bringing accounts current
Recommending accounts for further action
Facilitate communication and work with members who have delinquent/overdrawn accounts by collecting past due payments and/or setting up payment plans
Accept inbound calls/correspondence and follow up in a timely manner
Identify reasons for delinquency, help members find solutions to bring their accounts current and negotiate payment resolutions
Perform basic and advanced skip-tracing with the use of internal and external skip-tracing resources
Identify and counsel members with financial hardships
Educate members on account terms and alternate payment programs and methods
Communicate effectively, tactfully, and professionally with employees, vendors and members
Alert management of potential risk exposure
Remain compliant with policies, processes and legal guidelines/laws/regulations