Collector Inbound

Hilton Grand Vacations • Orlando, FL

8h

About The Position

Essential Job Functions:
• Perform all collection activity in accordance with company and Federal regulations. Collection activity that facilitates the maintenance of acceptable delinquency percentages as provided by financial management.
• Maintain required levels of phone activity, contact percentages and other key performance indicators provided by financial management.
• Legally, ethically and confidentially handle any correspondence and/or payments received.
• Maintain systematic and organized support documentation related to the handling of any owner account. Request skip tracing as necessary.
• Assist all members of collections staff with daily processes and procedures when required.
• Carry out any reasonable request by management.
• Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
• Completes all required Company training/compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned.
Knowledge, Skills, and Abilities:
To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience:

Requirements

• Effective Communication skills
• Ability to handle pressure and remain calm with customers
• Knowledge retention and recall providing accurate information to customers
• Problem solving
• Team player

Responsibilities

• Perform all collection activity in accordance with company and Federal regulations.
• Maintain required levels of phone activity, contact percentages and other key performance indicators provided by financial management.
• Legally, ethically and confidentially handle any correspondence and/or payments received.
• Maintain systematic and organized support documentation related to the handling of any owner account.
• Request skip tracing as necessary.
• Assist all members of collections staff with daily processes and procedures when required.
• Carry out any reasonable request by management.
• Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now
• Completes all required Company training/compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed