Collector II

Tinker Federal Credit Union • Oklahoma City, OK

385d • $49,317 - $49,317

About The Position

The Collector II position at Tinker Federal Credit Union is a full-time role focused on managing collections of outstanding account receivables from members. This position plays a crucial role in reducing delinquency and losses while maintaining positive relationships with members. The role involves frequent communication with members and various departments within TFCU, ensuring compliance with internal and external policies, and providing documentation for legal proceedings when necessary. The position also includes training Level I team members and offers opportunities for professional development and growth.

Requirements

• High school diploma or GED.
• Three years of experience related to work of this position, preferably in a financial institution or insurance company call center.
• Ability to maintain and apply proficient knowledge regarding Fair Credit Reporting Act (FCRA), laws, regulations, and procedures of the collection process.
• Proficient knowledge of Chapters 7, 11, 12, and 13 of the U.S. Bankruptcy Code.
• Skill in using collection software and TFCU mainframe software.
• Excellent time-management and organizational skills to manage daily collection queue and assigned work.
• Effective oral and written communication skills.

Nice To Haves

• Military experience may be considered in lieu of education requirements.
• Experience in a call center environment.

Responsibilities

• Responsible for collections of outstanding account receivable dollars from the existing member base, resolving member billing issues and/or reducing delinquency.
• Reducing the number of losses for TFCU while assisting members in the collections process.
• Frequent communication with various areas of TFCU as well as directly with the members through all lines of communication.
• Expected to use various skills to ensure each situation is handled properly and in compliance with internal and external policies.
• Providing information to members to understand credit.
• Managing assigned collection queue(s) and covering other cases and queues when needed.
• Providing various levels of documentation for later legal proceeding usage or testifying in court.
• Serves as a mid-tier/experienced member of the team and trains Level I team members.

Benefits

• Competitive pay starting at $23.71 per hour.
• Robust benefits package.
• Opportunities for professional development and growth through training and continued education.
• Smart casual dress code.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED