Collector II (HYBRID)

First Technology Federal Credit Union • Hillsboro, OR

20d • $23 - $27 • Hybrid

About The Position

The Collector II handles and resolves defaults and delinquencies with members’ accounts, advocating for members and maintains strong member relationships and meets member service standards.

Requirements

• Minimum Education: High School Diploma or equivalent
• Minimum 2 years’ experience in a collections position, preferably in the financial services industry
• Basic knowledge of financial service industry regulations including TCPA, FDCPA, FCRA and FACT ACT is preferred
• Basic understanding of loan calculations including APR, amortization schedules and simple interest calculations
• Effective time management skills and the ability to work independently or in a collaborative team environment
• Strong listening skills with ability to ask probing questions to determine member needs and overcome objections
• Strong problem solving and decision-making skills with a strong attention to detail
• Strong communication and influencing skills; able to write/speak clearly
• Ability to professionally handle sensitive documents
• Familiarity with a core banking system is preferred
• Working knowledge of Microsoft Office Suite

Responsibilities

• Provide assistance and support to members in financial difficulty by identifying mutually agreeable payment arrangements, maintaining excellent member service and strong relationships
• Handle escalated member issues as required
• Work assigned collection queues and make collection attempts by telephone and email (on financial products like auto loans, credit cards, mortgages, etc.), following established procedures and regulations
• Review and submit accounts for loan workout arrangements (such as extensions, modification, forbearance and partial payments)
• Identify accounts for adverse action (such as repossession, foreclosure, closure, suspension and charge off) and handle with guidance from internal business partners
• Proactively identify gaps in processes and procedures and make recommendations for improvements
• Conduct skip tracing, as necessary, to obtain contact information in order to contact delinquent/defaulted members
• Participate in department projects and initiatives as required
• Assist in orientation and training of new Collectors
• Participate in system upgrades including quality control and testing

Benefits

• Traditional medical, dental, and vision coverage
• 401K matching up to 5% per pay period
• Paid Time Off: You’ll accrue up to 15 vacation days in your first year. In addition, you’ll receive 40 hours of sick time and 3 personal days, which refresh annually
• 11 paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED