Collector II/Loss Mitigation Specialist

Orrstown Bank • Hagerstown, MD

80d

About The Position

This role is responsible for managing advanced collection activities while also supporting loss mitigation efforts to help customers resolve delinquent accounts and avoid default. With support from senior fraud staff, execute the Banks front-line and/or electronic fraud programs including, but not limited to, management of loss prevention tools and processes (e.g. fraud detection systems and fraud prevention rules), fraud case investigation, electronic disputes, court testimony, and customer education and support. Performs collection of delinquent loan payments; locate skip customers; repossession of collateral when necessary; insure and store repossessed collateral with the eventual sale of collateral; keep the loan/delinquency ratio within the pre-established guidelines set by management.

Requirements

• High school diploma or equivalent.
• Minimum two (2) years of collection/mediation or loss mitigation experience.
• Five (5) years of operational experience within a banking environment.
• Excellent reading, verbal and written communication skills.
• Strong mathematical and problem-solving skills.
• Good interpersonal relations skills.
• Thorough working knowledge of collection practices, laws, and regulations.
• Proficient computer skills including a solid working knowledge of Word, Excel, and Access.

Responsibilities

• Manage advanced collection activities.
• Support loss mitigation efforts to help customers resolve delinquent accounts.
• Execute the Banks front-line and/or electronic fraud programs.
• Manage loss prevention tools and processes.
• Conduct fraud case investigations.
• Handle electronic disputes.
• Provide court testimony.
• Educate and support customers.
• Perform collection of delinquent loan payments.
• Locate skip customers.
• Repossess collateral when necessary.
• Insure and store repossessed collateral.
• Sell repossessed collateral.
• Maintain loan/delinquency ratio within pre-established guidelines.

What This Job Offers

• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED