Collector I (61511)

MAZUMA CREDIT UNION•Overland Park, KS

4d•Onsite

About The Position

Mazuma is a local, award-winning Credit Union that has been in business since 1948. Our purpose is to make Kansas City a better place to live, work and bank! Our philosophy is to treat our Members and Team Members like family. We value diversity, positivity, creativity, and teamwork; and we believe our culture exhibits just that. It looks something like this: Our Team Members consistently show a Positive, Fun Attitude! You will always see us smiling, which is why we put it in our logo. We are always being respectful in interactions with our Members and other Team Members. Of course, our behavior and appearances are workplace appropriate, and Team Members should lead this value by example. We are proactive collaborators and big fans of Teamwork! We embrace the opportunity to work with others and are punctual and dependable. We have strong people skills, take initiative, and aren’t afraid to make decisions-even some of the difficult ones. Self-development and the development of others is part of our Learning & Growth! We take initiative in not only our own learning and growth but also the growth of the Team Members around us. We know our responsibilities and are not afraid to try new things. We appreciate Creativity & Progressive Mindsets! If you can think outside the norm, introduce new ideas, and proactively solve problems, you’ll fit in just fine around here. We like to consider ourselves positive agents of change that embraces Team direction. Besides that, here’s what else keeps Team Members here: Up to 27 days off a year, including: 10 paid Holidays Mental Health Day Anniversary Day PTO starting on the first day 40 hours of Paid Volunteer Time per year Traditional & Roth 401K with company match Medical, Dental, and Vision benefits effective 1st of the month following first day Wellness credit available for Medical premiums Company paid benefits including: Basic Life and AD&D Insurance Short-Term Disability Insurance Long-Term Disability Insurance Vision Insurance Maternity & Menopause Support Programs Employee Assistance Program On-Site Gym at our Headquarters location in Overland Park Discretionary Stakeholders bonus program Attractive interest rates on Team Member checking & Team Member money market accounts Consumer and mortgage loan discounts Role: The Collector I position participates in maintaining a financially sound loan portfolio through delinquency control. They accomplish this primarily through communication with members in early-stage delinquency to negotiate a resolution. They explore alternative resolutions like assistance programs or insurance claims. They recommend further action on accounts as deemed necessary, including (but not limited to) repossession, legal action, foreclosure, and referral to a collection agency.

Requirements

Required Experience: 0 to 2 years of similar or related experience.
Required Education: A high school diploma or GED.
Strong verbal and written communication skills
Ability to negotiate and persuade
Ability to manage difficult conversations
Maintains a positive attitude while working in a fast paced and changing work environment.
Maintains confidentiality related to Credit Union operations and work-related information.
Basic skills with computer operating systems, e.g. Microsoft Windows.

Nice To Haves

Basic knowledge of Fair Debt Collections Practices Act preferred.
Proficient in posting cash receipts and processing refunds preferred.
Proficient in Microsoft Office Applications (Word, Outlook, Excel, etc.).

Responsibilities

Communication with members by Phone, Text, E-mail, and in person.
Interview Members to find out why they are behind on payments and take steps to fix the issue, which may involve or creating payment plans or working through our assistance program.
Help Members understand their financial responsibilities, explain their options, and agree on payment plans.
Answer Member questions over the phone and in person, including requests related to delinquency, insurance claims, and member accounts.
Recommend and refer accounts for further action as needed, such as repossession or legal.
Keep the Member files updated and ensure all necessary documents are completed.
Assist/support other departments, Branch Leaders, and the Collections Team with transactions and Member requests, as needed.
Follow all Recovery Procedures, as well as relevant laws and regulations, including the Bank Secrecy Act and the Patriot Act.

Benefits

Up to 27 days off a year, including:
10 paid Holidays
Mental Health Day
Anniversary Day
PTO starting on the first day
40 hours of Paid Volunteer Time per year
Traditional & Roth 401K with company match
Medical, Dental, and Vision benefits effective 1st of the month following first day
Wellness credit available for Medical premiums
Company paid benefits including:
Basic Life and AD&D Insurance
Short-Term Disability Insurance
Long-Term Disability Insurance
Vision Insurance
Maternity & Menopause Support Programs
Employee Assistance Program
On-Site Gym at our Headquarters location in Overland Park
Discretionary Stakeholders bonus program
Attractive interest rates on Team Member checking & Team Member money market accounts
Consumer and mortgage loan discounts