Collector I

Triad Financial Services Inc•Jacksonville, FL

About The Position

Triad Financial Services is a leading provider of financial services and solutions, serving clients worldwide. We are seeking a highly motivated and skilled Collector to join our growing team.

Requirements

High School diploma or equivalent
Solid PC skills
Analytical and problem-solving skills and attention to detail
Communication skills with demonstrated ability to interact in a positive and professional manner at all times with all levels of both internal and external audiences
Ability to negotiate with others and demonstrate assertiveness and empathy when necessary to obtain favorable resolutions
Knowledge of Billing and Collections procedures
Must be goal oriented
At least 1 year of telephone customer contact experience
Ability to present a professional image to customers, coworkers and external contacts
Excellent verbal and written skills to communicate and negotiate with parties
Ability to prioritize multiple tasks and work well under deadlines
Knowledge of federal regulations and the Fair Debt Collection Practices Act
Patience and ability to manage stress
High school diploma or GED

Nice To Haves

MSP experience is a plus

Responsibilities

Generate high volume of outbound calls to early stage delinquent borrowers
Resolve delinquent accounts by demanding and collecting the full amount due, establish a solid plan with the borrower to make the payment.
Determine the reason for non-payment
Document mortgage collection systems with all activities and communications
Send Notice of Defaults (NODs) to customers when required
Send letters to customers with pending post-dated payments
Demonstrate accurate knowledge and strict application of federal regulations and collection laws (FDCPA)
Skip trace accounts when identified or submitted by the Collections Supervisor or Collections Director. The Skip Trace task is preformed using various free websites such as; Reverse Search, White pages, Anywho.com etc.
Process mortgage payments in accordance with established guidelines
Follow all company and departmental policies and procedures
Utilize proper protocol for borrowers, clients, state and federal regulations, as well as best practices
Consistently meet or exceed monthly goals
Be flexible with their time and schedule in order to meet the needs of the business
Perform other duties that may be assigned by supervisor