Collector-Experienced

Westinghouse Electric Company, LLC•Norwell, MA

2d•$25 - $28•Onsite

About The Position

Collections Specialist to manage and resolve delinquent accounts across multiple aging buckets (1–120+ days), including specialized queues such as First Payment, Defaults, Write-offs, Legal, and Bankruptcy.

Requirements

Minimum 3 years in a collection's role managing aging and default accounts.
High school diploma required; college degree.
Zuora (billing and subscription management)
Salesforce (CRM and case tracking)
CIS (Customer Information System)
Microsoft 365 Suite (Excel (can maintain complex spreadsheets), Outlook, Teams)

Responsibilities

Manage a portfolio of accounts from early delinquency through legal and bankruptcy stages.
Perform daily collection activities including phone calls, emails, texts, and formal letters.
Maintain a structured follow-up system to ensure customer commitments are met.
Collaborate with Customer Service, Product, Billing, and Legal teams to resolve payment issues and disputes.
Prepare weekly forecasts and progress reports by aging bucket.
Analyze aging accounts receivable (AR) and monitor for non-payment trends.
Offer and manage payment plans, process payments, and evaluate eligibility for extensions.
Conduct skip tracing and assign field cases for accounts lacking contact information.
Investigate and resolve collection-related disputes promptly.
Prepare and submit cases for litigation to the legal team.
Coordinate with third-party collection agencies and manage feedback loops.
Negotiate settlements, gather project updates, and collect missing documentation to resolve outstanding balances.