Collector - Collections

Orion Federal Credit Union • Memphis, TN

426d

About The Position

The Collector position at Orion Federal Credit Union is responsible for managing collection activities for delinquent accounts that are 16-30 days past due. The role involves reviewing accounts, contacting clients to resolve delinquencies, and ensuring compliance with company policies while maintaining a professional image. The position requires effective communication and organizational skills to manage various collection tasks and maintain accurate records.

Requirements

• High school graduate or equivalent, some college preferred.
• Knowledge of collection procedures and related laws and regulations preferred.
• 6 months prior collections experience preferred.
• Accuracy and thoroughness in work.
• Ability to multi-task and prioritize in a fast-paced, high-volume environment with minimal supervision.
• Excellent verbal and written communication skills.
• Basic PC skills to operate related computer applications and other basic business equipment.

Responsibilities

• Maintain a professional reputation throughout the collections operations and in all contact with members.
• Receive delinquency reports and monitor payments for late and/or delinquency status.
• Contact delinquent members by telephone and/or letter to determine reasons for balance and delinquency to secure a satisfactory resolution to the repayment problem.
• Notify co-signers regarding the status of delinquent accounts.
• Maintain accurate files and completed document retrieval for the department.
• Update demographic information in the system as needed.
• Document accounts and set bankruptcy flags upon receipt of bankruptcy notifications.
• Post bankruptcy and legal payments and reconcile General Ledger Charge off and Recovery accounts.
• Complete litigation referral paperwork.
• Perform collections efforts in accordance with Company policies and procedures and ensure they are legally compliant.
• Document all collection actions taken, including telephone conversations, alternative financial arrangements, and correspondence on computer.
• Keep management informed of activities, progress toward established objectives, and of any significant problems.
• Assist in achieving the delinquency ratio goal for the department.
• Maintain a working knowledge of current applicable state and federal laws/regulations as it relates to collections.
• Attend and participate in meetings as required.
• Perform all other duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED