Collector - Bilingual Required

Grow Financial Federal Credit Union

92d

About The Position

At Grow Financial Federal Credit Union, we believe in service — to our 300,000 members, 600 team members and local communities. We’re not just your average bank. We’re a credit union, owned by our members and dedicated to serving people, not profit. We know that happy, engaged people provide the best service, so we live by our mantra: Be Bold. Be Great. Have Fun. Consistently named a Top Workplace by the Tampa Bay Times among multiple national awards we strive to develop a diverse, collaborative culture where you can grow personally and professionally. Our “work from where you do your best work” strategy provides flexibility to our team members — who currently reside across the U.S. — with a variety of remote, hybrid and in-person roles. We enjoy plenty of opportunities to stay connected through video collaboration, digital tools, community service initiatives and numerous activities. Whether you thrive in a remote setting, prefer the energy of in-person collaboration or seek a balance between the two, you'll find your fit here. Join us as we seek to make things grow — people, communities, money and dreams.

Requirements

• High school diploma or GED required.
• One-year collections preferred.
• 6 months of direct customer service/sales experience required.
• Excellent telephonic communication, negotiation and analytical skills needed.
• Bilingual (Spanish) required.
• Experience in a call center environment beneficial.
• Basic to intermediate operational knowledge of general office and PC equipment.

Responsibilities

• Contact all responsible parties on loans through telephonic or written communication to determine the cause of delinquency.
• Provide assistance and suggestions in the plan development to reinstate the member’s obligations through repayment arrangements or other integrity sales initiatives.
• Offer recommendations utilizing cross-selling of Credit Union products and services.
• Make recommendations to supervisor as appropriate for action considered necessary where the existing circumstances jeopardize the interest of the Credit Union.

Benefits

• Medical/Dental/Vision Insurance
• Employee discount on loans
• Tuition Reimbursement of up to $5,250 per year for full-time team members.
• Paid Time Off 15 days/year & over 10 Paid Holidays
• Paid Volunteer Days Grow provides two bi-annual paid volunteer days to all team members.
• Retirement Benefits (401K) Grow matches up to 8% for team members.
• Growth Potential In-house training department dedicated to helping our team members reach their maximum potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees