Collector - Associate
About The Position
At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™. The anticipated salary range for this position is $15.94 - $17.04 hourly. The actual compensation offered may vary based on job related factors such as experience, skills, education and location. The representative is to service the needs of our customers by accurately billing customer accounts, assuring timely remittance, and taking immediate action on issues that involve account integrity. The representative will also follow-up with payers to facilitate uninterrupted cash flow.
Requirements
- High school diploma or equivalent
- 1+ years of customer service or related experience
- Working knowledge of Microsoft Office, particularly Word, Excel and Outlook.
- Provide feedback to Group Team Lead, Supervisor and Manager regarding issues regarding accounts.
- Conducts routine tasks as directed; works under clearly defined guidelines.
- Contributes to specific objectives and outcomes as directed.
Responsibilities
- Must possess excellent communication skills and the ability to practice proper phone and email etiquette
- Ability to read, understand and follow oral and written instructions.
- Answers questions from customers, clerical staff, and insurance companies.
- Identifies and resolves patient billing complaints.
- Handles customer collection calls.
- Familiar with medical terminology and insurances HCPC/ICD-9 codes
- Documents activities in ERP system in an efficient accurate and timely manner.
- Ensures the billing activity is handled correctly.
- Ability to evaluate and secure the needed Rx’s, PA’s and medical justification to facilitate payment of claims for initial and review/appeals payments.
- Ability to edit and resubmit claims for payment.
- Prepares and reviews clean claims for submission to various insurances either electronically or y paper.
- Working knowledge of Microsoft Office, particularly Word and Outlook.
- Provide feedback to Group Team Lead regarding issues regarding accounts.
- Conducts routine tasks as directed; works under clearly defined guidelines.
- Contributes to specific objectives and outcomes as directed.
Benefits
- Medical, dental, and vision care coverage
- Paid time off plan
- 401(k) Plan
- Flexible Spending Accounts
- Basic life insurance
- Short-and long-term disability coverage
- Accident insurance
- Teammate Assistance Program
- Paid parental leave
- Domestic partner benefits
- Mental, physical, and financial well-being programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
