Collector (AR department - Pipeline)

ImageFIRST Healthcare Laundry Specialists • King of Prussia, PA

96d

About The Position

Founded in 1967, ImageFIRST is the largest healthcare linen rental and laundry services provider to medical facilities throughout the continental United States and Puerto Rico, with a specialty in serving the healthcare market. The Collector will ensure timely collection of accounts receivable through regular follow-up with customer AP departments via email and telephone on assigned accounts.

Requirements

• Associate Degree with an emphasis in Business or Finance, Bachelor’s degree preferred.
• 1-2 years of experience in collections utilizing collections software, High Radius software experience preferred.
• Proficient in Microsoft Office and Collections software systems.

Nice To Haves

• Effective written, verbal and interpersonal communication skills at all levels of the organization.
• Creative problem-solving skills coupled with good judgment.
• Effective communication skills, verbal and written, to research and present information.
• Critical thinking and strong analytical skills.
• Ability to exercise sound judgment, provide leadership, and take initiative under minimal supervision.
• Ability to work comfortably in a fast-paced work environment, with multiple concurrent projects, priorities and high volume of incoming email.
• Ability to plan, execute and deliver on projects in a timely manner; plus, the ability to multitask on varying projects and initiatives.
• Very high attention to detail; organized and thorough, with a desire for continuous improvement.

Responsibilities

• Collect outstanding invoices in High Radius software, gather information on invoice disputes, and create invoice dispute records for distribution and subsequent resolution.
• Input notes in collection system regarding submission, resubmission disputes and approval dates.
• Identify delinquent accounts and take action to prevent reoccurrence and/or escalate to Collections Manager as needed.
• Collaborate with internal stakeholders to support collections, proper and timely dispute resolution.
• Research duplicates and over-payments, submit refund requests to Collections Supervisor where applicable.
• Communicate with coworkers and customers in person, over the phone, and in email and tactfully discuss payment issues.

Benefits

• Weekly pay
• Medical, Dental, Vision
• Pet, Legal, and Hospital Indemnity Insurance
• 401k (match)
• Paid Time Off Package
• Referral Program
• Tuition Reimbursement
• Great company culture
• Collaborative team environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees