Collector 1-3 (Baton Rouge)

State of Louisiana•Baton Rouge, LA

53d•Onsite

About The Position

The Department of Justice, Office of Attorney General Liz Murrill, is seeking applications for a Collector 1-3 in the Administrative Services Division. As part of a Career Progression Group, vacancies may be filled from this recruitment as Collector 1-3, depending on the level of experience of the selected applicant(s). Salary offered will be commensurate with the qualifications and experience of the candidate selected. The position will be domiciled in Baton Rouge, Louisiana, East Baton Rouge Parish. This is a continuous announcement; therefore, applications will be reviewed as received. Offers of employment are contingent upon satisfactory background check, drug testing, and reference verifications. The incumbent selected for this position must locate debtors and set up payment arrangements with them. This is accomplished by extensive investigative work utilizing various mediums such as the internet, Louisiana Department of Labor reports, criminal histories, labor records from other states. Will be required to contact delinquent or defaulted borrowers or debtors with state debt, educational debt, and/or delinquent tax debt. Must be able to respond to questions and handle disputes from debtors. Receives incoming calls by logging onto an Automatic Call Distribution (ACD) system; logs on to a power phone dialing system to initiate outgoing phone calls. Manage payment arrangements and establish credit/debit card payment.

Requirements

Must possess a valid driver's license
Computer knowledge & experience with Windows 7, and Office 10
Type 35-45 words per minute
High school diploma or equivalent
Ability to navigate between programs with multiple screens on live calls
Ability to work without close supervision
Ability to quickly process detailed information in a high transaction environment
Ability to interact and communicate effectively, orally and in writing
Maintain and document note files in a detailed manner so that a thorough record is reflected of all actions, phone calls, and location efforts
Working with other people in a close proximity environment
May not have defaulted student loans, tuition accounts, tax debt, or other state debt.

Nice To Haves

Experience in collections, customer service and/or automated dialing systems
10-key experience
Bachelor's degree, college training, and/or technical school degree/credits.

Responsibilities

Contact or receive calls from delinquent or defaulted borrowers or debtors, responds to their questions and handles problems designed to result in the collection of outstanding debts or recovering dollars from delinquent debtors. Upon contact with debtor, verifies all demographic information and makes necessary updates to the database to maintain the highest level of accuracy possible
Employ a variety of collection tools and resources necessary to locate (skip trace) a borrowers address and phone number when that demographic information is not available
Responsible for contacting debtors by sending or verifying that the First Demand Letter has been sent to the debtor upon placement of the account and documenting each and every transaction regarding the debtors' account
Responsible for negotiating successful repayment arrangements, when applicable, or referring the account to the next level of collection effort
May receive incoming calls by logging onto an Automatic Call Distribution (ACD) system and responds to borrowers questions, and complaints
May log on to a power phone dialing system to initiate outgoing phone contacts to delinquent or defaulted borrowers based on criteria established
Study federal regulations, rules, and procedures governing the collections and default prevention activities required on student loans or any other debt collected by section
Perform a variety of specialized collection activities such as administrative wage garnishment, to identify candidates and implement the procedures necessary to enforce the action
Review accounts to determine the likelihood of collection and makes appropriate recommendations to Collections Supervisor in order to resolve the outstanding debt
Monitor all accounts where payment arrangements have been negotiated until paid in full.