Collections Team Member II, Full-Time, Remote (MA, NH or GA only)

DCU•Marlborough, MA

17h•$22•Remote

About The Position

Contact all members with delinquent accounts that are more than 60 days past due. Effectively manage assigned portfolio and make charge-off, repossession, and foreclosure recommendations to Management. Assist members in restoring their good standing status with the Credit Union. Also responsible for maintaining the financial soundness of the Credit Union, as well as contributing to the department's ongoing effort to manage the asset quality by achieving the lowest possible delinquency and charge-off ratios..

Requirements

High School graduate or equivalent required.
Excellent telephone and communication skills required.
Excellent written and verbal communication skills
Experience successfully utilizing various computer programs including MS Office
Minimum of 1 year of recent and progressive experience in consumer or mortgage collections in a financial institution with 2-3 years preferred.
Knowledge of the Fair Debt Collection Act, Fair Credit Reporting Act, and other applicable collection laws

Nice To Haves

Previous experience in a call center and/or financial institution preferred

Responsibilities

Exercising appropriate phone etiquette, answer incoming member or member-related contacts (phone calls, emails, faxes, etc.), work Collection queues and make outbound member calls.
Review and document status of accounts and initiate telephone contact on delinquent loans
Research accounts on the delinquent loan reports to ensure Credit Union errors are detected promptly and corrected.
Prepare correspondence on delinquent accounts requiring special handling including contacting members by USPS mail, certified or email.
Utilize Collections system to document accurately
Determine reason for delinquency and refer members to BALANCE when necessary or beneficial to the member
Establish and monitor payment plans whenever possible
Initiate all required documents; review and make recommendations for charge-offs, repossessions, foreclosures, and rewriting of delinquent loans and/or settlements.
Pull Credit Bureau reports when necessary
Achieve assigned goals monthly
Maintain strict adherence and compliance to all laws, rules, regulations, policies, procedures and internal controls specific to the job functions
Follow detailed and standardized procedures in performing routine collection operations and perform a variety of support duties related to the collection function
Make recommendations on ways to improve work processes within Collections
Assist the Front End area with incoming calls in time of high call volume.
Perform other job-related duties as assigned by Managers(s).