Collections Team Manager

First Investors Financial Services • Atlanta, GA

322d

About The Position

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys. Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience. The driving force behind us is the diverse and talented group of men and women around the world who bring their passion and experience to their work every day. And while we are a truly global organization, we remain deeply rooted in the communities in which we operate, and our people live and work. With industrial operations in nearly 30 countries and a commercial presence in more than 130 markets, Stellantis has the ability to consistently exceed the evolving needs and expectations of customers, while creating superior value for all stakeholders.

Requirements

• Minimum 1 year supervisory experience
• Minimum 3 years Collections Experience
• High school diploma/GED
• Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta, GA; Dallas, TX; Houston, TX

Nice To Haves

• Knowledge of and Compliant with the Fair Debt Collection Practices Act, local, state and federal collection laws.
• Skip tracing experience.

Responsibilities

• Oversees and directs the activities of collection teams, including the implementation of auto dialer strategies to enhance collection efforts.
• Defines work processes, schedules tasks, and optimizes workflow to increase efficiency.
• Assesses accounts flagged for potential repossession and legal action, ensuring compliance with regulatory requirements.
• Provides guidance and support to team members on complex collection cases and suggests effective collection strategies.
• Delivers clear written and verbal instructions to staff.
• Inspects work outputs for precision, tidiness, and adherence to company policies and standards.
• Fosters team cohesion, addresses conflicts, and mediates disputes to maintain a harmonious workplace.
• Evaluates performance reports of subordinates and offers constructive feedback to foster professional growth.
• Ensures adherence to the Collection Standards of Conduct policy and promotes compliance within the team.
• Adheres to all organizational policies and procedures, ensuring a standardized approach across all operations.
• Handles sensitive consumer information, such as Social Security numbers and dates of birth, in accordance with privacy regulations and company guidelines.
• All other duties assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED