Collections Support Associate

Accenture • Louisville, TN

27d

About The Position

The Collections Support Associate is responsible for meeting monthly business to business collection targets set by the client using written and verbal collections processes while protecting the client's relationship with the customer. This position interacts with senior managers, credit managers, account payable departments as well as other employees of various organizations.

Requirements

• Must be US Citizen for this work.
• Minimum of 1 year of collections and/or Finance/Accounting/AR/AP
• Proficiency with MS Outlook and Excel
• Exceptional customer service skills, analytical skills and problem-solving skills
• Demonstrated team player, flexible, enthusiastic, innovative and proactive
• Self-starter with ability to work independently to prioritize to ensure compliance with strict deadlines
• Good organizational, multi-tasking and time management skills
• Proven ability to work in a high stress environment

Nice To Haves

• Collections experience in a B2B environment

Responsibilities

• Meets monthly collection targets
• Directs cash application through remittance advice and statements as required
• Escalates issues in accordance with escalation policy
• Assists in the preparation of management reports in line with clients and Accenture's requirements
• Attends client meetings to discuss debtor performance and address issues as required
• Improves service deliverables to the client with innovative ideas

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees