Collections Supervisor

Hankey Group Of Companies • Las Vegas, NV

268d • $25

About The Position

Under minimal supervision, the Servicing Department Supervisor assists the Management Team with overseeing the department. This entails ensuring proper coverage for call volume throughout the day, reviewing various reports for compliance purposes, participate in the training and coaching of the Servicing staff, investigate, and resolve escalated issues, responsible for providing lead support and complete other work as assigned.

Requirements

• High School Diploma; required.
• Minimum 2 years in a supervisor or manager role with a team of 5 or more direct reports.
• Ability to interpret and explain policies and procedures to others.
• Exercise sound judgment when making decisions.
• Excellent organization and prioritization skills.
• Use proper grammar and email etiquette including accurate spelling and correct vocabulary.
• Diffuse hostile callers.
• Develop and deliver training.
• Ability to work under time constraints and daily deadlines.
• Good interpersonal skills and team work awareness.
• Bi-lingual (Spanish) a plus.
• Must be able to maintain an 8 hour shift; Flexible schedule required; must be willing to work overtime, weekends and evening shifts.

Nice To Haves

• College Degree; preferred.

Responsibilities

• Reviews delinquent account records to determine which customers must be contacted for collection of overdue accounts.
• Organizes collection work load according to degree and amount of delinquency and assigns accounts to workers for collection.
• Monitors staff and recommends telephone techniques used by Collector.
• Verifies accuracy of accounts.
• Authorizes or refers accounts for repossession and legal actions against debtors.
• Assists subordinates with collection activities in difficult cases.
• Supervises and coordinates activities of clerical workers in related activities.
• Determines work procedures, prepares work schedules, and expedites workflow.
• Issues written and oral instructions.
• Examines work for exactness, neatness, and conformance to policies and procedures.
• Studies and standardizes procedures to improve efficiency of subordinates.
• Maintains harmony among workers and resolves grievances.
• Prepares composite reports from individual reports of subordinates.
• Adjusts errors and complaints.
• Maintain continuous coaching and development of staff.
• Maintain weekly and monthly account audits and call scoring.
• Maintain accurate and current attendance and coaching logs.
• Complete weekly, monthly and annual reviews of staff.
• Must be able to work a flexible schedule including weekends, evenings and extended hours.
• Light travel will be required.

Benefits

• Full-Time position.
• Rate: $25 USD per hour.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED