Join the leading beverage provider, Reyes Coca-Cola Bottling! The Collections Supervisor will train and mentor collections specialists in a dynamic environment to achieve the company's accounts receivable objectives. As a Collections Supervisor, you will oversee team metrics, performance criteria, policies, and procedures to enhance productivity and key performance indicator (KPI) outcomes for collection specialists. You will identify and implement process improvements to drive efficiencies, creating a best-in-class back-end process that ensures exceptional customer service. You will proactively address customer and sales needs, communicate trends to leadership, and facilitate customer conference calls to resolve account discrepancies and billing issues. You will deliver comprehensive reports on collections metrics, foster strong relationships with sales teams to optimize cash collection, and support the bad debt review process and cash collection forecasting. Other duties as assigned.
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Job Type
Full-time
Industry
Beverage and Tobacco Product Manufacturing
Education Level
Bachelor's degree