Collections Supervisor

Regis University • Greer, SC

5d • Onsite

About The Position

Take your career to the next level! In the last few years our goal has been expansion, creating growth opportunities for many of our team members. Not only are we serious about growth, but we are also serious about helping our customers during hard financial times. We take pride in providing solutions and offering a helping hand, not only to our customers but also to the communities we serve. As we continue to expand and grow into a national leader in consumer financing, we invite you to consider joining our team. If you're passionate about making a meaningful impact in people's lives and bringing a personal touch to finance, we'd love to have you on board! The Collections Supervisor is responsible for the day-to-day supervision of a collections team in the Centralized Collections Department.

Requirements

• 3+ years of experience required in Leadership/Management role
• 5+ years previous Collections experience
• High school diploma or equivalent
• Strong knowledge of Microsoft Office
• Must pass pre-employment screening

Nice To Haves

• Previous experience in consumer finance industry.
• Strong interpersonal and presentation skills.
• Excellent communication skills both verbal and written.
• High level of integrity.
• Excellent organizational, interpersonal, presentation, and collaborative skills to work effectively with teams throughout organization.

Responsibilities

• Train and develop staff members of the Centralized Collections team
• Monitor departmental metrics to ensure performance standards are met
• Recommend and implement process improvements when needed
• Work with senior leadership to implement strategic initiatives
• Conduct account audits and communicate results to team members
• Facilitate escalation resolutions with Regional customers and team members
• Resolve employee issues where necessary
• Facilitate scheduling to ensure proper coverage
• Other duties as assigned by leadership.

Benefits

• comprehensive medical, dental, and vision plan
• 401k plans with a company match
• PTO and paid holidays
• paid parental leave
• employee assistance program for mental health and counseling

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED