Collections Supervisor

Roto-Rooter Services Company•Cincinnati, OH

4d•$52,000 - $56,000•Onsite

About The Position

Collections Supervisor-Water Mitigation Insurance Claims Roto-Rooter Services Company seeks a results-driven Collections Supervisor to lead a high-volume water mitigation insurance collections team at the corporate home office, located in downtown, Cincinnati. This on-site, hands-on role is responsible for supervising daily outbound and inbound insurance follow-up activities, assist the team on resolving unpaid and denied claims, and drive individual and team performance through coaching and training. The ideal candidate will have 1-3 years leadership experience, a background in collections, some knowledge of insurance claims, and the ability to motivate teams in a fast-paced environment. This role will provide an annual salary between $52,000-$56,000, depending on experience. You will also be provided company-paid parking in a nearby parking facility.

Requirements

High school diploma or GED required; associate or bachelor's degree preferred
2-4 years experience in collections, preferably with homeowner's insurance, including 1–2 years in a supervisory or lead role
Proficiency in Microsoft (Outlook, Teams, OneDrive) and Excel
Excellent leadership, communication, and conflict-resolution skills

Responsibilities

Supervise, coach and motivate a growing team of collections specialists in a fast-paced environment to meet and exceed collection goals.
Monitor daily collection activity and follow up to ensure processes are being followed and results are achieved within company expectations.
Enforce company A/R and collections policies, procedures and best practices.
Oversee insurance claim follow-up, denial resolution, and customer payments.
Monitor and manage escalated collections accounts, including complex or high-dollar claims
Professionally partner with our local operations in multiple locations and a joint in-house team.
Assist with hiring, training, performance evaluations, and corrective actions.
Prepare and deliver daily & weekly performance reports to management.
Highly motivated self-starter, detail-oriented, strong communication skills