Collections Strategy Manager
About The Position
As the Collections Strategy Project Manager, you will lead the design, testing, and optimization of end‑to‑end collections and recoveries strategies across early and late buckets. You’ll combine analytics, experimentation, and partnerships with operations and vendors to lift right‑party contact (RPC), increase recovery rates, reduce roll‑forward, and lower unit costs—while shaping a digital‑first engagement model. This role is client‑facing and requires comfort engaging senior stakeholders and leading cross‑functional teams to design strategies.
Responsibilities
- Serve as the main client contact, engaging with senior stakeholders.
- Design and optimize collections strategies across channels and segments.
- Track key metrics (RPC, recovery rates, roll rates) and recommend improvements.
- Oversee policy changes, test new approaches, and monitor market trends.
- Partner with operations and vendors to execute strategy and drive results.
- Lead analytical projects and coordinate with offshore teams for delivery
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
