Collections Specialist
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About The Position
This position will be in our Finance department. The essential functions include processing payments for utilities and other fees and services, receiving monies from customers by check, cash, and credit card, documenting payments received, entering payment information into the computer system, balancing the cash drawer daily, preparing and submitting bank deposits, and maintaining related documentation and reports. The role also involves updating and crediting customer account records, recording and coding payments in the billing system, entering relevant information to assist with skip-tracing or recording customer risk profiles, and coordinating with other employees to ensure accounts are managed within credit conditions. Additionally, the position requires monitoring past due accounts, reviewing delinquent customer listings, contacting customers to investigate late or non-payment of accounts, facilitating corrective action, scheduling cut-offs, researching and correcting errors in accounts, collecting on past due accounts, and preparing related reports. Customer service functions are also a key part of the role, providing information and assistance regarding County utility services, procedures, forms, fees, or other issues, responding to routine questions, complaints, or requests for service, initiating problem resolution, conducting research, and recommending solutions. Finally, the position involves reviewing accounts receivable and credit control systems and processes, and implementing improvements to increase the efficiency and effectiveness of the function.
