Collections Specialist

Kbs (Kirshenbaum Bond Senecal + Partners) • Atlanta, GA

137d • $30 • Hybrid

About The Position

Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more—maintain clean, efficient and welcoming spaces that support their operations. As we continue to grow, we're looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service. In this role, you will manage a portfolio of accounts and contact customers to obtain outstanding payment balances. We are particularly interested in candidates with a background in customer service and B2B collections.

Requirements

• Minimum 5 years of B2B collections experience.
• Knowledge of Microsoft Office programs (Excel, Word, Outlook, and Teams).
• Prefer experience with Oracle/Net Suite, GetPaid, or other large ERP applications like SAP.
• Customer service skills.
• Thoughtful, resourceful, and a creative thinker.
• Ability to analyze and resolve complex technical and business problems.
• Excellent oral and written communication skills.
• Organizational and setting priorities skills.

Nice To Haves

• Some college education.

Responsibilities

• Manage a portfolio of up to 500 accounts - primarily small to medium sized accounts.
• Contacts customers via phone or email to obtain payment status from customers regarding past due invoices.
• Promptly responds to internal and external customer requests via phone and email.
• Reconciles customer accounts.
• Creates/sends customer's statements and invoices copies.
• Collaborates with several internal teams - Cash Applications, Billing, Customer Experience and Commercial teams.
• Uses technology to support all collections efforts.
• Reduce past due balances through high engagement with internal and external candidates.
• Target 40 to 50+/- quality customer contacts per day.
• Process refund requests.

Benefits

• Medical, dental, vision, prescription drugs, and more.
• Paid Time Off.
• Paid Holidays.
• Sick Time.
• Life Insurance.
• Short Term Disability - Employer paid.
• Long Term Disability.
• Supplemental Health Insurance (E.G., Accident).
• 401k plan with a match or Non-qualified Deferred Compensation Plan.
• Pet Insurance.
• PerkSpot Discount Program - discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Gasoline Stations and Fuel Dealers
• Education Level: High school or GED