Collections Specialist

CARDS Holdings, Inc.-posted 3 months ago
Full-time • Entry Level
Fayetteville, AR
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We are looking for a self-driven and competent Collection Specialist to join our team! As a Collection Specialist at our company, your main responsibility will be to contact clients and collect missed and outstanding payments. We are expecting you to be professional, and trustworthy and to be able to work independently.

  • Regularly review and monitor aging reports to identify overdue account balances.
  • Minimize bad debt and maximize cash flow by collecting outstanding balances.
  • 75-85% of shift would be actively contacting customers (via phone and email).
  • Offer payment resolution and solution to prevent future past due balances.
  • Negotiate payment plans and work out mutually agreeable solutions.
  • Process payments and refunds as necessary.
  • Sustain professional and courteous manners while maintaining positive relationships.
  • Keep accurate records of all communications with customers, payment status, payment plans, and any agreements or disputes related to payments.
  • Work with sales and customer service to resolve disputes, disagreements, or make necessary adjustments to invoices as necessary.
  • Proven experience as a Collection Specialist or similar role
  • Excellent knowledge of billing procedures
  • Knowledge of various collection techniques
  • Contact clients and discuss their overdue payments
  • Working knowledge of MS Office and databases
  • Comfortable working with targets
  • Knowledge of collection laws and regulations
  • Excellent communication and interpersonal skills
  • Problem-solving and critical-thinking skills
  • High school diploma
  • Associate’s/Bachelor’s degree is a plus
  • Associate’s/Bachelor’s degree is a plus
  • Weekly pay
  • Multiple Health Plans to choose from, with 50% Company paid Employee and Dependent Plans
  • Dental
  • Vision
  • $30,000 Life Insurance paid by the company
  • 100% Company Paid Short-Term Disability Insurance
  • Retirement Plan with a company match of 3%
  • Safety and Retention Incentives
  • Paid Time Off
  • Access to employee discount through LifeMart
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