Collections Specialist

AIR Communities•Denver, CO

2d•$22 - $27•Onsite

About The Position

The Collections Specialist is part of our Shared Service Center team, located in the heart of the Denver Tech Center. We are looking for a skilled Collections Specialist to contact account holders and collect outstanding payments. A bit more about what you’ll do… You will strike a balance between professionalism and ensuring timely payments. You have excellent communication and negotiation skills, as well as an ability to work independently. You’ll contact delinquent account holders by telephone or in writing and request payment to bring the account current. You’ll prepare late notices, process legal filings, collect rental payments, review warrants of restitution, conduct evictions, and establish alternative payment plans or other processes for payment of delinquent accounts. You’ll follow up with customers on established payment plans and document collection activities. You may recommend charge-offs.

Requirements

Computer literacy, and ability to learn new systems.
Capacity to utilize a variety of office equipment.
Good communication skills, both verbally and in writing.
Ability to maintain professionalism and composure during challenging conversations.
Ability to retain patience and manage stress.
Skilled in negotiation.

Responsibilities

contact delinquent account holders by telephone or in writing and request payment to bring the account current.
prepare late notices
process legal filings
collect rental payments
review warrants of restitution
conduct evictions
establish alternative payment plans or other processes for payment of delinquent accounts
follow up with customers on established payment plans and document collection activities
recommend charge-offs

Benefits

Expected pay rate of $22.00 - $27.00 per hour, with potential for bonus earnings. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job.
25% Rent Discount at any AIR community (a rental application is required, and certain exclusions apply).
Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
401(k) plan with employer matching contribution up to 6%.
Paid time off including vacation, sick time, and 14 holidays.
Paid parental leave of up to 16 weeks.
Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
15 hours of paid time annually for community service.
Commuter benefits and pet insurance.
Consumer discounts on various products and services.
Opportunities for ongoing professional development, leadership training, and career growth.