Collections Specialist - Train Onsite Work from Home. Salary up to $20/hourly - Johnson City, TN

Citi•Johnson City, TN

3d•Hybrid

About The Position

This position requires you to complete training on site at 4721 Lake Park Drive Johnson City, TN 37615. After training, you may have the option to participate in our Home Office Program where you will work from home as long as you are performing in role, have proper working conditions, and technology that is required. The Collections Specialist 4 performs moderately complex and varied assignments. Most of the impact is related to quality of execution. Works with limited supervision. May service an expansive array of products/services. Demonstrates technical/administrative expertise. Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards. The technical procedures for this level are well defined. Understands how duties relate with others in the team/unit and how the unit integrates with others in accomplishing the work of the function. Exchanges moderately complex information with others. There may be occasional handling of awkward contacts. Basic knowledge of the organization and its policies required. Applies research, information gathering and analysis skills to factual information. Applies judgment based on practice and precedence. Selects the best course of action from a broad array of defined options, understanding the consequences of each.

Requirements

previous Collections experience preferred
work under pressure
Decision making
Problem solving
Negotiation
Prior work experience would provide a basic knowledge activities, policies, and procedures of the work area
1-3 years experience
High School diploma or equivalent
Attached resume is required in order to be considered for this position.
This position requires you to complete training on site at 4721 Lake Park Drive Johnson City, TN 37615.
After training, you may have the option to participate in our Home Office Program where you will work from home as long as you are performing in role, have proper working conditions, and technology that is required.
Must work a Saturday or Sunday.
Available schedules will be discussed at time of official job offer.

Responsibilities

Performs Collections Specialist 3 duties plus: Uses advanced negotiation skills to resolve escalated calls.
Coaches trains lower level Collectors and new team members.
Prioritizes workflow to help identify process improvements.
Interprets procedures instructions by choosing among alternatives to resolve problems.
Works under limited supervision.
May support an expansive array of products services.
Demonstrates technical administrative expertise.
Applies specialized functional area skills and basic knowledge including underlying professional technical principles or standards, which are well defined.
Understands how duties relate with others in the team unit and how the unit integrates with others in accomplishing the work of the function.
Uses advanced negotiation skills to resolve High Risk calls.
Coaches/trains lower level Collectors and new team members.
Prioritizes workflow to help identify process improvements.
Interprets procedures/ instructions by choosing among alternatives to resolve problems.
Works under limited supervision.
May support an expansive array of products/services.
Demonstrates technical/administrative expertise.
Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards, which are well defined.
Understands how duties relate with others in the team/unit and how the unit integrates with others in accomplishing the work of the function.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.