Collections Specialist

SumUp • El Paso, TX

10h • $55,000 - $65,000 • Onsite

About The Position

The Billing Analyst is responsible for outbound collections and inbound billing support, working closely with merchants and internal teams (Sales and CX) to resolve billing issues and reduce delinquency. This role plays a key part in improving payment success rates, resolving failed payments, and ensuring billing accuracy across accounts.

Nice To Haves

• Experience in billing, collections, or revenue operations
• Strong phone presence and written communication skills
• Comfort working across multiple systems and queues

Responsibilities

• Conduct outbound collections calls and manage delinquent accounts
• Resolve inbound billing questions from merchants and internal teams
• Process payments, credits, and payment arrangements according to policy
• Document account activity and outcomes in billing and CRM systems
• Identify recurring billing issues and escalate trends or risks

Benefits

• 37 paid days off (22 vacation days, 11 holidays and 4 wellness days) plus 8 sick days per year
• Amazing medical, dental and vision benefits
• 401(K) employer match
• Paid Parental leave
• One month of sabbatical after every 3 years of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed