COLLECTIONS SPECIALIST

MedCentris-posted about 18 hours ago
Full-time • Entry Level
Hammond, LA
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Under the direction of the Assistant Director of Revenue Cycle – Revenue Recovery, the Collections Specialist is responsible for collections of outstanding patient balances and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency.

  • Reviewing open accounts for collection efforts.
  • Making outbound collection calls in a professional manner while keeping and improving customer relations.
  • Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.
  • Collect customer payments in accordance with payment due dates.
  • Locate patients using credit bureau information, background checks, loan documents, and other paperwork or databases.
  • Ensure all patient information is correct, including phone numbers and addresses.
  • Identify issues attributing to account delinquency and discuss them with management.
  • Review and monitor assigned accounts and all applicable collection reports.
  • Provide timely follow-up on payment arrangements, and set up repayment plans and new terms of sale
  • Mail correspondence to customers to encourage payment of delinquent accounts.
  • Faxes documents to accounts and follow up.
  • Send statements of delinquencies to third party collection agency.
  • Follows federal and state laws dealing with debit collection.
  • Print reports for management and follow all policies and procedures.
  • Ability to work well under pressure and adapt to changes in project priorities.
  • Performing other duties as required
  • A minimum of 2 years of corporate collections experience including interaction with a large customer base.
  • Strong communication, problem solving, and analytical skills required
  • Ability to work independently and to adapt to a fast-changing environment.
  • Proficiency in Microsoft Office including Excel, Word, and Access.
  • Must have attention to detail with an eye for accuracy.
  • Organized; sets priorities; meets deadlines
  • Creative, self-disciplined, and capable of identifying and completing critical tasks independently and with a sense of urgency.
  • Knowledge of patient confidentiality and HIPAA regulations
  • Knowledge of CPT, HCPCS, and ICD10 coding required.
  • Knowledge of medical billing and collection practices
  • Understands Medicare and Medical Assistance regulations as they apply to job functions
  • Knowledge working with electronic health records (EHR/EMR) or healthcare related computer systems
  • Must be able to accommodate a flexible work schedule.
  • Experience in a telecommunications environment is preferred but not required.
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