COLLECTIONS SPECIALIST

Lindmark Companies LLC•Norman, OK

2h•Onsite

About The Position

The Collections Specialist plays a critical role in supporting the financial health of the organization by managing and reducing delinquent accounts. This position ensures timely collections of outstanding balances, maintains accurate records, and provides exceptional customer services to account holders while adhering to company policies and compliance standards.

Requirements

High school diploma (or equivalent) is required.
Two years of related experience in accounts receivable preferred.
Strong understanding of accounts receivable processes and collection strategies.
Excellent organizational skills with high attention to detail and accuracy.
Outstanding written and verbal communication skills; ability to handle difficult conversations professionally.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiar with accounting software.
Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.

Responsibilities

Initiate and maintain proactive communication with account holders whose accounts are past-due by 60 days or more through phone calls, emails, and written correspondence.
Negotiate payment arrangements and ensure commitments are documented accurately.
Escalate unresolved accounts to management or third-party collection agencies when necessary.
Review and update account statuses in accordance with established guidelines.
Monitor accounts receivable aging reports and cash receipt reports to identify delinquent accounts and trends.
Prepare regular collection activity reports for management review.
Maintain detailed logs of payment promises, account notes, and follow-up schedules in NetSuite.
Ensure compliance with company policies, state regulations, and industry standards related to collections.
Work closely with the billing representative, Business Development Manager, and President to resolve disputes or discrepancies that may delay payment.
Provide courteous and professional service to account holders while maintaining firm collection practices.
Performs similar or related duties as required or assigned.