Collections Specialist - Train Onsite Work from Home. Salary up to $20/hourly - Johnson City, TN
About The Position
Works with limited supervision. Performs Collections Specialist 3 duties plus: Uses advanced negotiation skills to resolve escalated calls. Coaches trains lower level Collectors and new team members. Works under limited supervision. Works under limited supervision. Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards. The technical procedures for this level are well defined. Understands how duties relate with others in the team/unit and how the unit integrates with others in accomplishing the work of the function. Exchanges moderately complex information with others. There may be occasional handling of awkward contacts. Basic knowledge of the organization and its policies required. Applies research, information gathering and analysis skills to factual information. Applies judgment based on practice and precedence. Selects the best course of action from a broad array of defined options, understanding the consequences of each.
Requirements
- previous Collections experience preferred
- work under pressure
- Decision making
- Problem solving
- Negotiation
- Prior work experience would provide a basic knowledge activities, policies, and procedures of the work area
- 1-3 years experience
- High School diploma or equivalent
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
