Collections Specialist

MSC Mediterranean Shipping Company SA•Doral, FL

About The Position

At MSC, we are looking for candidates that would like to challenge themselves in the world of logistics. We offer a diverse environment, and it is important for us to continue to bring professionals with different background and experiences. Together, we will continue to grow while connecting the world around us. It is a big world, and it takes expertise, ingenuity, hard work and dedication to keep it moving. You will learn what it takes to move a shipment from point A to point B while gaining immeasurable industry knowledge with the largest shipping line in the world! Excited yet? Come join us! Job Summary/ Key Responsibilities: The Collections Clerk facilitates the collection of delinquent accounts, by contacting customers and requiring the payment of overdue fees.

Requirements

Bachelor’s degree preferred or equivalent experience in a similar field (credit, accounts receivable, etc.)
English: advanced
Strong attention to detail
Organized, efficient, and able to manage time effectively
Strong customer service mindset, focused, and responsive
Ability to work under tight deadlines
Great team player
Knowledge of MS Excel with the ability to learn new software

Responsibilities

Requests and pursues payment on delinquent accounts via communication with account holder.
Follows established guidelines to review and update account status.
Maintains log of payment promises and pertinent account details, schedules follow-up communication with account holder.
Establishes and maintains positive relationships with customers.
Provides timely and accurate response to customer inquiries and to our overseas agents.
Follows corporate guidelines when addressing customer inquiries regarding shipments.
Escalates unique or complex customer issues to the appropriate supervisor for resolution when necessary.
Generates potential solutions to customer issues.
Provides feedback regarding current corporate practices and metrics to support process efficiencies.
Performs other duties as assigned.

Benefits

Health Insurance
Dental & Vision Insurance
Life Insurance: one-time annual salary up to $50,000
Long Term Disability Insurance
Paid Parental Leave
Business Travel Insurance
Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)
Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans
Short Term Disability Insurance
401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match.
Wellness Program initiatives / Free MSC Partner Subscriptions with Calm
Partner Discount Programs with MSC Cruises, Apple, Dell, Nissan, Whirlpool, AT&T, Pets Best and others.