Collections Specialist - Madison, WI (On-site)

Gainwell Technologies LLC • Madison, WI

3d • Onsite

About The Position

Join Gainwell Technologies and play a key role in helping clients manage financial operations efficiently and compliantly. As a Collections Specialist, you’ll handle outbound and inbound communications with customers to resolve outstanding accounts, maintain accurate documentation, and ensure a positive client experience while upholding all compliance standards.Your role in our mission• Conduct outbound and inbound collection calls using automated systems to assess account status and support resolution.• Document all communications and updates accurately to maintain account history and compliance records.• Verify loan or account details, ensuring proper authorization and adherence to client specifications.• Facilitate customer payments through approved systems and assist with repayment arrangements as needed.• Maintain accurate customer data and process updates to ensure timely and correct account information.

Requirements

• Minimum 2 years of experience in credit or collections operations.
• Familiarity with the Fair Debt Collection Practices Act (FDCPA) and related compliance requirements.
• Strong communication and customer service skills.
• Proficiency in Microsoft Office applications and business systems software.
• Ability to negotiate payment terms while maintaining professionalism and empathy.

Responsibilities

• Conduct outbound and inbound collection calls using automated systems to assess account status and support resolution.
• Document all communications and updates accurately to maintain account history and compliance records.
• Verify loan or account details, ensuring proper authorization and adherence to client specifications.
• Facilitate customer payments through approved systems and assist with repayment arrangements as needed.
• Maintain accurate customer data and process updates to ensure timely and correct account information.

Benefits

• Opportunities for professional growth, ongoing training, and skill development.
• A supportive, collaborative work environment focused on quality, compliance, and client satisfaction.
• Comprehensive benefits package including health, dental, and vision insurance, 401(k) with company match, and additional voluntary benefits starting on day one.
• Paid time off, company-observed holidays, and vacation eligibility after the standard waiting period.
• flexible vacation policy
• 401(k) employer match
• comprehensive health benefits
• educational assistance
• leadership and technical development academies

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees