Collections Specialist

Airgas • Lawrenceville, GA

9d • Onsite

About The Position

We are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees, our customers, patients, community stakeholders, and cultures across the world. We believe that a variety of backgrounds makes our team stronger and more innovative. At Airgas, we RESPECT, HONOR and VALUE diversity. Airgas is Hiring a Collection Specialist in Lawrenceville GA! We are looking for you! Shift is Monday-Friday (2 days 10am -7pm)(3 days 9am-6pm) Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance. Support for Parents: We offer up to a 14-week paid child birth benefit to support growing families. Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time. Early Access: Your benefits start after just 30 days of employment The collection specialist is responsible for discussing past due invoices with clients.

Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• At least 5 years of commercial collection experience
• An ability to see the credit operation as a financially oriented customer service function which balances cost control with support for the business.
• The successful candidate must have a strong "customer service" mindset and the ability to use collaborative and non adversarial approaches in achieving diverse goals.

Nice To Haves

• Good organizational and people skills. The ability to work and navigate within a complex organization.
• Strong verbal and written communication and customer service skills and a quality mindset.
• The ability to adapt to a rapidly-changing environment and understand/utilize new technologies and tools.

Responsibilities

• Monitor and manage assigned accounts.
• Contact customers on past due accounts via phone or email in a fast paced, goal oriented environment.
• Provide customer service regarding account and collection issues. Assist customers with account reconciliation questions and discrepancies as needed.
• Contact customers and resolve short payments/ remittance questions. Communicate closely with the Cash applications team.
• Submit customer refund requests.
• Review and process account adjustments, credit memos and small balance write-offs.
• Accountable for reducing delinquency for assigned accounts.
• Review and release and/or hold customer orders based on account status (credit limit, past due invoices, etc), Work with Sales Dept to ensure that accounts are managed efficiently.
• Establish and maintain effective and cooperative working relationships with all other Depts (Sales, Billing, Shipping, Contracts).
• Must maintain collection percentages, AR over 60 days and bad debt levels as required by management. Must meet or exceed established goals.
• Work closely with the Sales department to provide data as needed and ensure timely resolution of AR issues.
• Other duties deemed appropriate and assigned by management.

Benefits

• Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
• We offer up to a 14-week paid child birth benefit to support growing families.
• 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.
• Your benefits start after just 30 days of employment
• medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.
• Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees’ dependents, and an Airgas Scholarship Program for dependent children.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed